Nicolás Díaz Rueda
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Nicolás Díaz Rueda Email & Phone Number

| CX/EX Senior Analyst | SaaS Implementation at SMT
Location: Belo Horizonte, Minas Gerais, Brazil 5 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
SMT
Role
| CX/EX Senior Analyst | SaaS Implementation
Location
Belo Horizonte, Minas Gerais, Brazil
Company size
48 employees

Who is Nicolás Díaz Rueda? Overview

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Nicolás Díaz Rueda is listed as | CX/EX Senior Analyst | SaaS Implementation at SMT, a company with 48 employees, based in Belo Horizonte, Minas Gerais, Brazil. AeroLeads shows a matched LinkedIn profile for Nicolás Díaz Rueda.

Nicolás Díaz Rueda previously worked as CX Senior Analyst at Smt and CX & Software Pleno Analyst at Smt. Nicolás Díaz Rueda holds Ingeniería Industrial, Logística/Producción from Pontificia Universidad Javeriana.

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SMT

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Profile bio

About Nicolás Díaz Rueda

I am an Industrial Engineer from Pontificia Universidad Javeriana in Colombia, with experience in B2B marketing and customer experience within the technology sector.As a Senior Customer Experience Analyst, I direct cross-functional teams across multiple languages and countries, orchestrating complex customer experience programs. I focus on leveraging data analysis, optimization, and process modeling to enhance interactions and drive strategic growth.I excel in building and maintaining strong relationships with stakeholders, ensuring that customer-centric solutions meet organizational goals. I am passionate about pushing the boundaries of what we can achieve in customer experience, continually seeking new ways to exceed expectations and deliver value.

Current workplace

Nicolás Díaz Rueda's current company

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SMT
Smt
| CX/EX Senior Analyst | SaaS Implementation
nova lima, minas gerais, brazil
Website
smttech.com.br
Employees
48
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5 roles

Nicolás Díaz Rueda work experience

A career timeline built from the work history available for this profile.

Cx Senior Analyst

Current
Smt

Belo Horizonte, Minas Gerais, Brasil

Apr 2024 - Present

Cx & Software Pleno Analyst

Smt

Belo Horizonte, Minas Gerais, Brazil

Jan 2023 - Apr 2024

Customer Experience & Software Junior Analyst

Smt

Belo Horizonte, Minas Gerais, Brazil

Jul 2021 - Dec 2022

Practicante Marketing Relacional

Isagen S.A

Medellín, Antioquia, Colombia

  • Incrementar en un 74% los inicios de sesión en la App en el 1er mes del plan de acción de marketing, a través del seguimiento y comunicación efectiva con clientes y equipos internos.
  • Elaborar y presentar 3 manuales para la tramitación de contratos y garantías bancarias, ahorrando tiempo y evitando reprocesos constantes del equipo comercial (9 personas).
  • Monitorear la renovación efectiva de más del 75% de los contratos con vencimiento en el año.
  • Desarrollar y rediseñar el plan de ventas 4 veces para la automatización y lograr reportes trimestrales más rápidos.
  • Tener el mismo criterio con la gerencia en el 100% de los prospectos revisados de acuerdo con el informe del análisis comercial, financiero y de riesgos.
Jul 2020 - Jan 2021

Coordinador Estratégico

Corporación Santander Por Naturaleza

Bogotá, Distrito Capital, Colombia

  • Dirigir la relación con la entidad pública clave para la organización.
  • Impulsar la recolección de 10.000 firmas para la defensa del Páramo de Santurbán persuadiendo a personas en la calle y en las redes sociales.
  • Traducir documentos oficiales para 2 participaciones en los Latin America Green Awards (Ecuador 2017) y The Dubai International Best Practices Award (Brasil 2017).
Jan 2017 - Dec 2017
Team & coworkers

Colleagues at SMT

Other employees you can reach at smttech.com.br. View company contacts for 48 employees →

RL Rashpal Lotay Rashpal Lotay Colleague at Smt Greater Coventry Area, United Kingdom View → SN Sachin Nayak Sachin Nayak Colleague at Smt Noida, Uttar Pradesh, India, India View → PH Philippe Hadi Philippe Hadi Colleague at Smt Conakry, Conakry Region, Guinea, Guinea View → DL Dan Lozano Dan Lozano Colleague at Smt Argentina, Argentina View → ML Maria Luiza Menin Maria Luiza Menin Colleague at Smt Curitiba, Paraná, Brazil, Brazil View → MG Matheus Gouveia Matheus Gouveia Colleague at Smt São Paulo, Brazil, Brazil View → RP Rajkumar Patel Rajkumar Patel Colleague at Smt Washim, India, India View → NP Nitin Pandey Nitin Pandey Colleague at Smt Gurugram, Haryana, India, India View → MD Marília De Oliveira Marília De Oliveira Colleague at Smt Brasília, Federal District, Brazil, Brazil View → AO Andressa Oliveira Andressa Oliveira Colleague at Smt São Paulo, São Paulo, Brazil, Brazil View →
2 education records

Nicolás Díaz Rueda education

Ingeniería Industrial, Logística/Producción

Pontificia Universidad Javeriana

Materias coterminales de Maestría en Ingeniería Industrial: -Optimización de operaciones avanzadas -Sostenibilidad de la cadena de.

FAQ

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What company does Nicolás Díaz Rueda work for?

Nicolás Díaz Rueda works for SMT.

What is Nicolás Díaz Rueda's role at SMT?

Nicolás Díaz Rueda is listed as | CX/EX Senior Analyst | SaaS Implementation at SMT.

Where is Nicolás Díaz Rueda based?

Nicolás Díaz Rueda is based in Belo Horizonte, Minas Gerais, Brazil while working with SMT.

What companies has Nicolás Díaz Rueda worked for?

Nicolás Díaz Rueda has worked for Smt, Isagen S.A, and Corporación Santander Por Naturaleza.

Who are Nicolás Díaz Rueda's colleagues at SMT?

Nicolás Díaz Rueda's colleagues at SMT include Rashpal Lotay, Sachin Nayak, Philippe Hadi, Dan Lozano, and Maria Luiza Menin.

How can I contact Nicolás Díaz Rueda?

You can use AeroLeads to view verified contact signals for Nicolás Díaz Rueda at SMT, including work email, phone, and LinkedIn data when available.

What schools did Nicolás Díaz Rueda attend?

Nicolás Díaz Rueda holds Ingeniería Industrial, Logística/Producción from Pontificia Universidad Javeriana.

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