Nicolas D. Email & Phone Number

I have been working in the industry for over a decade and have gained diverse experience in various roles. I am a dedicated professional who has had the opportunity to work with great organizations, where I have honed my skills and expertise.My experience includes:🔹 Recruitment Expertise: At FieldworkHub International, I played a key role in identifying and attracting top-tier businesses and individuals for market research projects. I also collaborated on international campaigns across various industries.🔹 Panel Management: During my tenure at Worldpanel by Kantar, I managed panels, enhanced their performance and overall satisfaction, and implemented quality assurance processes to improve communication.🔹 Customer Experience Leadership: As a Global Customer Experience Team Leader at AllSaints, I led a multilingual, multichannel customer contact centre, elevating Net Promoter and Customer Satisfaction scores.🔹 Multifaceted Market Research: At M3 Global Research, I evolved from a Panel Member to a Customer Service Coordinator and Manager, overseeing support for participants in diverse markets and improving panel quality.🔹 Team Management: I have experience leading teams, assigning projects, coaching, and maintaining performance standards.I am always driven by a thirst for knowledge and a commitment to exceeding expectations in everything I do. My educational background in Advertising and Marketing, along with various certifications in Account Management, Business Analysis, and Project Management, has prepared me for the dynamic world of market research.I am passionate about the power of data and storytelling through it. Let's connect, share ideas, and explore new possibilities together. I look forward to collaborating with like-minded professionals in this exciting and ever-evolving industry.

Listed skills include Market Research, Microsoft Office, Advertising, Team Management, and 19 others.

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  Universidad Abierta Interamericana

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