Nicolas Elbaz Email & Phone Number

Geneva, Switzerland

Director of Client Experience Department including Manufacture, Boutiques and Pop-up client Experiences (6 direct reports) :- Retail marketing : Strategy and development of tools for all boutiques (physical : gifts, uniforms and other tools & digital : screen strategy with or without visitors interaction) & traveling collections concept development for local in-boutique activation and animation.- Flagship strategy : upcoming flagship and key boutiques concept development in collaboration with Store design planning team (Client paths, hospitality concept, in-store experiences)- Communication : prospect, client journey and on-site experience concept development for maison international activations (Watch fairs, Pop-up, Stunt ...)- Manufacture : Strategy, development, implementation and monitoring of all Watchmaking/Manufacture experiences offer (Visites, Masterclasses and Discovery workshops) - opened to public since 2019 (prior was invitation-only)Want to know more - Check the Atelier d’Antoine for more information : https://online-booking.jaeger-lecoultre.com

Région De Genève, Suisse

Dual hat :- Strategic Project manager / Chief of staff to the CEO in charge of Strategic Projects for the Maison CEO. Scope of responsibility included collaboration in Maison strategic plan, Budget, Executive committee life, transversal project on-request- CSR Manager / Sustainability Manager for the Maison (1 direct report) in charge of the development and implementation of the first ESG Strategy for the Maison

Le Sentier, Canton De Vaud, Switzerland

Marketing product manager for several collections of the Maison (Core collections and high end pieces)Following the products from the market studies and briefing steps until go to market Reports : Junior marketing product manager and product manager assistant

London, Royaume-Uni

Press & Public relations manager for Jaeger-LeCoultre UK & Ireland- Key press event : London Flagship Boutique Opening, Masterpiece London, Jaeger-LeCoultre Gold Cup (Polo in Cowdray Park Polo Club), London Special Edition watch launch, Press trips with key journalists in Italy & Argentina, SIHH (International annual watch fair in Geneva)- Local PR strategy for the year with relationship with UK top Journalists to ensure coverage in Key titles- Local Social Media strategy for the year + creation of local content (photography) for Social Media

Le Sentier, Le Chenit, Suisse

Support the Event Team of International Events (Mostra Venice Film Festival & Watches&Wonders Hong Kong)

Paris Area, France

- Around 65k€ of sales in Timepieces and accessories - Mission to identify best & worst practices and opportunities for CRM made in the boutique - Feedback to the boutique manager, Retail & Marketig manager and the international CRM manager in the Manufacture - Help to the boutique manager to prepare the Strategic Plan

Le Sentier, Le Chenit, Suisse

Transition with new CRM Project Manager and new CRM InternEnd of the Internship experience - Finalization of on-going projects and writing of transition documentation

Le Sentier, Le Chenit, Suisse

Reporting to the International CRM and eCommerce ManagerIn charge of the CRM aspects for 1 year in term of :Strategy - Elaboration of a new CRM strategy with new CRM tools- Presentation of the CRM strategy & activity at 2014-15 Strategic Brief Training - Creation, update and broadcast of the training documentation, guidelines and processes to the markets (For SAGE and all CRM activities) Communication - Responsible of the targeted mass emailing (trough SAGE and Sarbacane) from creation (with or without outsourcing) to mailing (internally)- Update of printed data collection materials : Boutique cards (According to Richemont Group Legal requirement) Database - In charge of the worldwide database (SAGE & SAP) in collaboration with the IT department.- Intermediary and contact person for Richemont group project GEMINI (SAP Migration) for Italy, Greece, Turkey (3 business trips in Milano)- Collaboration and follow-up of one step of a new part of Website (link between Manufacture and the Web development agency (following Agil Methods) realted to the LeClub section.- Several projects accomplished in order to ease the work of the CRM department (Data integration interfaces, NPAI treatment, picture uploading ...)Skills developed/Software used in this experience :HTML Code, SAP (BI, RP, CRM), SAGE, Sarbacane, PowerPoint, Prezi,

Annecy

Marketing and Sales internship in the 1st Sport Social Network in France- Partners prospection (Sport brands and sport clubs)- Event organisation (Kitesurf and Ski test)- Strategy and business model elaboration and development- Blogging (Widiwici.com, wewake.com, purerunners.com)

Master Marketing And Business Strategy, Marketing And Business Strategy

Paris School of Business, ex ESG Management School Paris

Master'S Degree, Business, Management, Marketing, And Related Support Services

Study abroad semester

Master 1, Marketing And Business Strategy

Année de césure au sein de Jaeger-LeCoultre pour 12 mois nb : Paris School of Business, ex ESG Management School Paris

Bachelor'S Degree, Business/Commerce, General

Paris School of Business, ex ESG Management School Paris

Deug, Economics And Management