Nicolas Faure Email & Phone Number

Paris, FR

Paris, Île-de-France, France

• Papernest helps manage daily contracts and subscriptions. I was part of the Product Customer Operation team, working on SalesForce as well as various other products used by call center agents.
• Prioritized problem reports from stakeholders to manage the product roadmap.
• Led discovery initiatives to enhance telecounselors' efficiency during customer calls.
• Conducted interviews and analysis (SQL, Google Sheets) to develop new tools and features.
• Collaborated with stakeholders to design and test prototypes, optimizing user experience.
• Prepared tickets and documentation for seamless integration of new partner APIs and features.

Paris, Île-de-France, France

• Noé is an intensive and selective 4-week program to break into Product Management. As part of the Noé program, I worked for a month for Doctolib on a real roadmap problem: "How can we increase Practitioner satisfaction.
• Product strategy and problem framing: Data (Excel, SQL,) on real 4 datasets, user research (interviews with 14 users)
• Prioritized problems based on impact on chosen metrics, and tech cost
• Prototyped and iterated on 3 solutions with the highest impact on the practitionner's mobile app NPS score (metric)
• Covered specs, delivery processes and rollout strategy
• Final presentation to Martin Boutges, Lead PM at Doctolib

Paris Et Périphérie

• Product management:
• Worked on the creation of a retail space and a digital application to promote the company's sustainability initiatives and educate on product impacts.
• Collaborated with a digital agency to develop an interactive application displayed on kiosks, Ipad and computers, and supervised information transmission throughout the whole mission.
• Created a roadmap to ensure the application's development and functionality within a specific deadline.
• Conducted weekly meetings to provide feedbacks on their progress and ensure maintained to the roadmap.Environmental score deployment:
• Assisted on the global rollout of L'Oréal Group's environmental scoring system and 360° activation strategy across all channels. (2 new brands: L'Oréal Professional, Kiehl's and 1 new country: China)

• Led a team of 12 members dedicated to enhancing campus social life through various events.
• Supported team members in achieving their goals while managing budgets. Notably, we organized the Bal HEC, a major event at Fairmont the Montreux Palace, hosting 1,200 students with a 300,000 CHF budget.

Suisse

• Promoted 40+ events in the year with 15’000 participants.
• Ensured the renowned reputation of the association and managed social media accounts.
• Created and designed visual content (20 videos and 40 posters) and advertising campaigns.

Singapour

• Adactive specializes in digital solutions for public spaces, including 3D maps and innovative tools.
• Participated in the development of the 3D orientation software solution for the new Terminal 4 of Changi Airport.
• Designed the company's communication materials for an event in Hong Kong, and I also contributed to the development of their website.

Product Management

Noé is an intensive and selective 4-week program to break into Product Management. As part of the Noé program, I worked for a month for.

Master Of Science In Management - Msm, Marketing, Master: 5.4/6

Bachelor of Science in Management Master of Science in Management specialised in Marketing Thesis: Défis, opportunités et axes.

Exchange For A Semester Under The Swiss-European Mobility Programme

During this semester, I had the opportunity to develop my skills in Digital Product Management by overseeing all the stages, from problem.

Commerce Électronique

During my first year of studies, I embarked on a journey exploring E-commerce, delving into the various steps involved in web design. This.

Baccalauréat Scientifique, Mention Assez Bien