Nicolas Faye Email & Phone Number

Regina, Saskatchewan, Canada

• IN BRIEF: Designing, administering, analyzing, and reporting on Customer Experience (CX) survey data for cross departmental initiatives and managing companywide KPI dashboard systems.
• Listening to the needs and timelines of SaskEnergy and TransGas stakeholders looking to gain feedback from customers (external end customers and different internal business groups) to develop and edit questions for.
• Inputting, testing, tracking, and administering surveys to appropriate customer groups using Alchemer survey software.
• Analyzing, preparing, and reporting survey results to stakeholders.
• Maintaining SaskEnergy's internal KPI Customer Standards dashboard on PowerBI.
• Developing and maintaining (once complete) a new internal TransGas KPI Customer Standards dashboard on PowerBI.

Regina, Saskatchewan, Canada

• IN BRIEF: Musician/Manager responsible for writing, composing and co-producing songs in "Nick Faye and the Deputies", as well as the band's business manager.
• Obtained export showcase festival performance slots or tour dates in ten different countries (CAN, US, UK, KOR, UK, FR, NL, DE, PL, EE)
• Featured on influential radio programs such as CBC Radio Q (most influential National pop culture radio program in Canada) and Radio Eins (Berlin's second biggest radio station) in October 2022. Featured in America's.
• Achieved National and Regional (in at least six different Provinces) CBC airplay, Sirius XM airplay, charted nationally on the Earshot! Canadian campus radio charts (weekly, monthly, and for the year 2018).
• Developed dynamic marketing and business plans for various album releases. Recognized at a SaskMusic seminar entitled "How to Write a Killer Marketing Plan" in June 2014.
• Nominated for a 2018 and 2022 Saskatchewan Music Award for "Alternative Artist of The Year"

Regina, Saskatchewan, Canada

IN BRIEF: Developing partnerships and funding opportunities to support COR/Inclusion Regina programming and providing social media / communications support.- Facilitate the development, writing and submission of grant proposals, along with subsequent reporting. Between August 2021-2023 have authored grants that have secured over $200,000 in total grant.

Regina, Saskatchewan, Canada

• IN BRIEF: Planning, organizing, and directing all fundraising, communications, and organizational development activities for Carmichael Outreach.Between Sept 2020 - July 2021:
• Reintroduced "Carmichael Convo" newsletter and achieved the following Social Media growth: Instagram (+351, 18%), Facebook (+560, 9%), Twitter (+104, 7%), Email List (+42, 37%), LinkedIn: (+41, 103%)
• Overseeing grant activities including research, proposal writing, reporting. Authored over 12 successful grant applications worth in excess of $170,000.
• Coordinated volunteers and provided marketing/press support for Queen City Ribfest 2021 in July 2021, which raised over $14,500.
• Created, sold sponsorships, and executed a new "2021 Summer of Hope" social media fundraising campaign to replace the golf tournament (cancelled due to COVID concerns) that raised $10,500.
• Boosted 2020 Christmas Appeal campaign donations by over 15% compared to 2019

Regina, Saskatchewan

• IN BRIEF: Managed all advertising accounts, wrote copy, recorded advertisements and strived to deliver a great customer experience for clients of a community oriented, volunteer driven, scrappy non-profit radio station.
• From January 2018 to December 2019 was a key part of a high functioning team that increased radio advertising sales by 12%. Helped develop/implement a social media strategy that boosted followers on Twitter (+6%).
• Managed a portfolio of assigned customers, developednew business from existing clients and actively sought new revenue opportunities.
• Developed strong and positive relationships with customers. Connected with key business executives and stakeholders.
• Wrote, recorded, and got approvals on engaging and effective radio advertisements for clients.

Regina

• IN BRIEF: Program Manager for a low income energy kits program in Saskatchewan. Program Coordinator for Saskatchewan's Retail Lighting Discount Program
• Worked with Housing Authorities and Food Banks in Saskatchewan to coordinate shipping and logistics for over 2,000 energy efficiency kits.
• Developing and delivering educational training to tenants, food banks customers, Housing Authority staff and Food Bank Staff to encourage the installation of energy efficient kits.
• Coordinated training and event logistics for up to 30 contract employees for Saskatchewan's Retail Lighting Discount Program education events
• Ensured the timely coordination and delivery of program marketing materials to retail partners

Regina

• IN BRIEF: Manage, administer, and evaluate commercial energy efficiency programs for SaskPower.
• Increased Commercial Refrigeration Incentive energy savings by over 500% between 2015 and 2016 as program lead.
• Organized logistics, composed communications materials, and helped develop training topics for SaskPower’s Industrial Energy Management Meeting in November 2016. Meeting was attended by over 30 of Saskatchewan's.
• Spearheaded multi-departmental change to reduce the administrative workload associated with Commercial Lighting Incentive payments by approximately 20% in 2016.
• Engaged and influenced RMs and town offices in Saskatchewan to encourage Municipal Seasonal Lighting Program participation in 2015.
• Collected, manipulated, and analyzed SaskPower commercial survey data into comprehensive reports on customer satisfaction, free-ridership, and product usage.

Regina, Saskatchewan, Canada

• IN BRIEF: Coordinated the completion of Cisco criteria required for SaskTel to achieve and maintain Gold Certification status
• Streamlined corporate communications while acting as a liaison between SaskTel sales associates, installation technicians, and Cisco representatives.
• Ensured customer satisfaction by scheduling post-purchase surveys for SaskTel’s business customers. Delivered excellent customer service by following up with unsatisfied respondents.
• Provided consumer protection for purchased Cisco equipment by tracking product maintenance contracts and notifying customers of contract expiry.

Regina

• IN BRIEF: Provided high quality customer service for iQmetrix customers that experienced issues with their RQ4 mobile retail software systems.
• Alleviated customer distress and improved customer experience by addressing and resolving technical software issues through instant messaging, email and telephone.
• Became familiar with the consumer demands and retail systems of the wireless mobile industry

Regina, SK

• IN BRIEF: Provided strategic communications planning and services for Ministry programs
• Responsible for writing and editing speeches, articles and other communication materials for elected MLAs and the Deputy Minister
• Assisted with Internet and Intranet updates and maintenance using the ADX web platform
• Completed magazine layouts with Adobe Illustrator and used Adobe Photoshop to correct photos for a monthly magazine publication distributed across the agricultural industry.

Bachelor Of Business Administration - Bba, Marketing

• Co-operative Education Certificate, 2013 • Vice President of SIFE (now Enactus) Regina, 2010 - 2011 • Social Media Manager for Hill.

Continuing Education, Writing, General

COURSES COMPLETED: WRITING • "Writing With Flair: How to Become an Exceptional Writer" (2020) MARKETING • "SEO Foundations" (2020) •.

Engineering, Electrical Engineering

Activities and Societies: Saskatoon Engineering Student Society Studied 2 years of Electrical Engineering.