Head of Project for the development, building supervision, commissioning, delivery, christening and opening of AIDAprima, AIDAperla, AIDAnova & AIDAcosma (Newbuildings); as part of the New-build Team, introducing, launching and successfully managing the largest cruise vessels for Carnival Corporation, building a strong management team to assume departmental responsibility and drove accountability for quality and service from the top down.

Delivered leadership for and oversight of the overall hotel business of cruises ships up to 337m with more than 2.600 guest rooms and up to 6.600 passengers, 17 restaurants and 23 bars, extensive facilities including a 3.000m² Spa Body & Soul area, Theatrium, rope courses, based on a city-funded performance. Build a strong management team to assume departmental responsibility and drove accountability for quality and service from the top down!

Managed the F&B area of the property with $4.5 million in annual revenue. Oversee all activities, including hiring and retaining, supervising employees, and training staff of more than 400 employees. Increased revenues by 15 percent year-to-year. Developed and saw hotel-wide renovation project through to completion while staying within budget and time-frame.Certificate of Excellence 2012 World Travel Award nominated Vietnam's Leading Hotels 2011

Hired to reduce operating expenses and provided leadership over a world-class island based resort. Created and implemented continuous process improvements to ensure optimal efficiency and productivity throughout the organisation as well as managed day-to-day operations and functions. Reviewed P&L statements, budgets and forecasts, revenues, and expenses. Oversaw individual department managers to ensure adherence to company policy and procedure.The hotel was listed as top 10 resort… Show more Hired to reduce operating expenses and provided leadership over a world-class island based resort. Created and implemented continuous process improvements to ensure optimal efficiency and productivity throughout the organisation as well as managed day-to-day operations and functions. Reviewed P&L statements, budgets and forecasts, revenues, and expenses. Oversaw individual department managers to ensure adherence to company policy and procedure.The hotel was listed as top 10 resort in Australia and Pacific in the 2009, 2010, 2011 Readers' choice awards. Show less

Provide premium experience to all our guests. Surveys, reviews and analyzes competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence. Manage the operations of the department in order to maximize profitability and to ensure superior guest service and product quality. Develops, recommends, implements and manages the departmet’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to… Show more Provide premium experience to all our guests. Surveys, reviews and analyzes competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence. Manage the operations of the department in order to maximize profitability and to ensure superior guest service and product quality. Develops, recommends, implements and manages the departmet’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and management expectations. Identifies ROI projects; build and present the business case to ownershipEnsures optimal compliance with corporate focus audit. Manages performance issues that arise within the management team. Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary. Show less

Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance. Participates in community and professional organizations to maintain high visibility and promote a positive image. Be an inspiration to all staff to achieve luxury levels of performance. Interacts in a positive way with all team members to ensure a luxury guest experience. Ensures compliance with local health and safety regulations. Increases and maintains the reputation of… Show more Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance. Participates in community and professional organizations to maintain high visibility and promote a positive image. Be an inspiration to all staff to achieve luxury levels of performance. Interacts in a positive way with all team members to ensure a luxury guest experience. Ensures compliance with local health and safety regulations. Increases and maintains the reputation of the hotel. Being an example of the Values, brand standards, and a champion of grooming and appearance guidelines. Show less

Support line management in the day-to-day matters. Develop and implement HR process and policies in line with company and group strategy Social relations with union representative. Assure respect op internal policies and social laws. Development of the service offer of the department.