Nicolas Pardo Email and Phone Number
My name is Nicolas Gonzalez-Pardo. I have recently completed the Salesforce Associate Certification and am working towards the Salesforce Administration Certification.For the past 3 years, I have been working on the Salesforce platform in my current role with Sutherland Global. My current role allows me the opportunity to assist our new and existing clients for our CBS Sports products including Mobile apps, Streaming Services, Technical Support and Customer Success.In addition, I have experience in the Franchise, Fitness, and Startup Businesses.I feel I would be a great addition to your team and would like the opportunity to speak with you further. Thank you for your time and consideration. I can be reached at 352-553-8781.
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Customer Support SpecialistSutherlandHigh Springs, Fl, Us
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Customer Support SpecialistSutherland Jul 2020 - PresentRemoteTroubleshoot & solve issues customers have with the softwareProvide and apply discounted rates for softwareTrain customers on the software, app & streaming servicesWork independently to answer any questions submitted bycustomers on fantasy productTroubleshoot & solve issues with the CBS Fantasy AppTroubleshoot & solve issues with the CBS AppTroubleshoot & solve issues with the CBS streaming platforms -
Corporate Sales, Pre-Sales Manager, And Studio ManagerOrangetheory Fitness Feb 2015 - Dec 2017Georgia, New York, Hawaii And California RegionsIn this position I was tapped to lead the Pre-Opening, Construction, & Management of new studios for the OrangeTheory brand in Georgia, San Francisco, Hawaii & New York.Some key achievements in this role include:• The #4 studio in total overall pre-sales in the nation.• Sell 300 memberships & overseer construction of the Waikiki location in 1 week.• Oversee the construction & management of the first OrangeTheory studio ever to open in San Francisco.• Oversee the construction & management of the first 2 OrangeTheory studio's ever to open in Hawaii. -
CeoGp Projects, Llc Nov 2012 - Feb 2015Greater Atlanta And Central Florida AreaI provided concierge level service to top-tier clients through the entire sales lifecycle, consistently closing high-value vacation package sales and prestige add-ons on the first contact for all vacation destinations.Some key achievements in this role include:• Expanding revenue streams by upselling optional products.• Facilitated post-sale professional services, strengthening lucrative customer retention partnerships.
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Personal Vacation Planner/Team LeadCarnival Cruise Lines May 2004 - Feb 2012Miami/Fort Lauderdale AreaIn this position, I provided concierge level service to top-tier clients through the entire sales lifecycle, consistently closing high-value vacation package sales and prestige add-ons on the first contact, and trained and advised incoming PVPs for top performance.Some key achievements in this role include:• Ranked #1 in Sales out of 800 for 5 consecutive months, leading my Sales Team in annual sales and per-transaction revenue rates for 2 consecutive years.• Facilitated post-sale professional services, expanding revenue streams and strengthening lucrative customer retention partnerships. -
ManagerSwimgym School Aug 2002 - May 2004Miami/Fort Lauderdale AreaIn this position, I was tapped by the founders to lead their business & increase sales, retention & visibility in the market place.Some key achievements in this role include:• Redesigning & modernizing their instruction program for their clients.• Expanding their Summer Camp program to a 2nd location to increase revenue.• Increased class availability by adding morning classes to meet demand for stay at home parents.• Increased revenue by offering premium private sessions during mid-day break between classes.• Expanded Swim Team to begin at younger age, increasing revenue & retention.• Swim School reputation to become 2nd best Swim School in Miami.
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LifeguardMiami Dade County Apr 2002 - May 2004Miami/Fort Lauderdale AreaProvide protection for beach goers. Make sure beach was maintained and clean.
Nicolas Pardo Education Details
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Lake Sumter State CollegeExercise Science -
Miami Senior High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Nicolas Pardo
What company does Nicolas Pardo work for?
Nicolas Pardo works for Sutherland
What is Nicolas Pardo's role at the current company?
Nicolas Pardo's current role is Customer Support Specialist.
What schools did Nicolas Pardo attend?
Nicolas Pardo attended Lake Sumter State College, Miami Senior High School.
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