Nicolas Graham Email & Phone Number

Honolulu, Hawaii, United States

Troubleshoot ADP hardware, software, and networking issues.Administrate Active Directory to manage users efficiently. Create and delete users and security groups.Facilitate secure communications, supervises the installation of information systems, and acts as a liaison with the Navy Marine Corp Intranet (NMCI) and the Defense Information Systems Agency (DISA) Network Operations Center (NOC).Perform Local Registration Authority (LRA) duties in accordance with DoD and customer standards.Proactively ensure the seamless operation and security of communications within headquarters including Four Star Generals and Admirals.

Honolulu, Hawaii, United States

Civilian equivalent to my position is a Systems Administrator / IT Manager.Responsible for maintaining information tech communication systems for over 500 soldiers.Responsible for leading 40 soldiers and ensuring they uphold the mission at task.Assess risk and security within cybersecurity.Proficient in Windows, Linux, and Mac OS, Microsoft 365, Cisco switches, Windows servers, computer and printer hardware.Configure satellite systems and Combat Net radios (SINCGARS) with correct channels, encryptions, and frequencies.

Tumwater, Washington, United States

Consistently among the top 3 for highest number of tickets completed each week.Administrator in Active Directory, Microsoft 365, and Windows server to manage users efficiently. Proficient knowledge in computer and printer software and hardware.Troubleshoot systems, resolve performance bottlenecks and connectivity issues. Implement and maintain security measures to safeguard systems from unauthorized access and potential cyber threats.Assist in the development and documentation of policies, procedures, and standards.Manage problems within a ticketing system and uphold SLA (Service Level Agreement).Letter of recommendation from the CEO

Tacoma, Washington, United States

Trained in all aspects of business: Sales, Customer Service, Growth, and Employee Development.Ensure all customers checked in and out are fully satisfied by our service and products. Communicate with body shops and insurance companies to plan when customers will pick up and drop off their cars. Help develop our customer service representatives and auto detailers.Market Certified on how to communicate effectively with dealerships, insurance agents, and body shops to discuss business and grow our relationships.I managed to get my store #1 in customer service Feb-March 2023 out of our 10+ stores in our area.

7450 S Tacoma Way, Tacoma, Wa 98409

In charge of 7 detailers.Strategically plan when to pick up cars and when to take them back. Checking off on finished cars that they are to the standards of myself and my boss.During my time, our location had 4.5 stars on Google Reviews.Increased an average of 2 extra vehicles done within a day from the previous manager.Increased sales by 30% by helping recruit new employees, give them the tools and experience necessary for success, and improve time management to get more cars done each day.

Bachelor Of Arts - Ba, Communication, General

Army ROTC scholarship Minor in business

Army, Information Technology, 2Lt

4 months of training at the U.S. Army School of Cyber Excellence in Fort Eisenhower, GA Learn how to manage and configure all types.