Nicolas H. Email & Phone Number

• Product: Creating a tool that helps experienced Tech PMs with recruiters and other talent communities. • Product Strategy & Roadmap Development: Established strategic goals by synthesizing feedback from user research and competitive analysis, ensuring alignment with long-term company vision and enhancing product relevance. • Customer-Centric Design & UX Optimization: Focused on creating user-centric products with intuitive designs, leveraging user research, personas, and customer feedback to continuously enhance the user experience. • Data-Driven Decision Making: Developed and implemented real-time KPI monitoring systems, enhancing product performance tracking by 30% through actionable insights and continuous improvement measures.

Menlo Park, Ca, Us

• Platforms: Facebook (Users, Pages, & Groups), Instagram, & Threads. • Pillars: Foreign Inauthentic Behavior (Protocol Owner), Inauthentic Behavior, Abusive Audience Building, CSAM, Privacy, Fraud (Relating to Consumers, SMBs, & Enterprise users), & State Controlled Media Entities. • Vendors worked with: Accenture. • Integrated user behavioral analysis with Trust & Safety policy to identify and mitigate foreign actors impersonating users across business critical global markets, reducing potential breaches by 20%. • Enhanced policy formulation by leveraging insights from transparency and risk assessments, contributing to a 20% increase in threat mitigation effectiveness. Collaborated with cross-functional teams to align strategies and communicate findings to stakeholders. • Conducted investigations for internal and external stakeholders to identify and counter large control networks on Facebook, resulting in the removal of 500 fake accounts, pages, and groups. • Enhanced moderation efficiency by 50% by revamping the Single Review Tool through collaboration with Engineering to develop new widgets and eliminating features that created workflow inefficiencies. • Led the successful transition of XFN moderation operations from the US to Bangkok, drafting business documents and request forms, creating and updating protocol operation guidelines, and collaborating with engineering to establish Single Review Tool queues for moderators. Improved moderation tooling for efficiency and accuracy. • Implemented crisis management strategies to swiftly respond to emerging threats, ensuring the platform's security protocols were maintained and user safety was maintained. • Collaborated with the engineering team to implement solutions, leading to a 20% reduction in data discrepancies and improved overall data accuracy.

San Francisco, Ca, Us

• Pillars: Hate Speech, Civic Integrity (Protocol Owner), Voter Misinformation, Scientific Misinformation, Crisis Misinformation, CSAM, & Synthetic & Manipulated Media. • Vendors worked with: Cognizant & Concentrix. • Led cross-functional trust and safety initiatives, overseeing planning and tracking processes to drive resolutions, serving as an expert in civic integrity, voter/COVID-19 misinformation, and synthetic/manipulated media. • Developed and executed a vendor error detection and improvement strategy, increasing enforcement revolutionizing by 43% through standardizing the Root Cause Analysis (RCA) process for all vendors. • Conducted in-depth analysis of platform usage and user behavior to author transparency and risk assessments, influencing policy decisions in the realm of misinformation. • Conducted proactive sweeps to identify emerging trends in misinformation, enhancing Site-Integrity's moderation policies by 50%. • Enhanced vendor relations by 20% through bi-weekly synchronization meetings, utilizing Tableau and Playvox for data analysis, and facilitating leadership training workshops. • Led investigations for internal and external stakeholders, including Government Agencies and Businesses, to combat large-scale disinformation campaigns, resulting in a 20% increase in successful mitigations.

Us

• Served as Executive Director & board member from 2015-2018 and continued as a part-time Mediator and Advisor until 2022 for a 50-employee organization, directing advocacy and lobbying initiatives to influence U.S. foreign policy with Congress, the State Department, and the military. • Led initiatives to train and mentor 20 international research and exchange fellows in conflict management, facilitation, and negotiations, empowering them to advise their home governments on human rights preservation. • Created interactive conflict simulations analyzing electoral violence in the SWANA/MENA region, enhancing training for 50+ Government officials and conflict management practitioners. • Provided strategic guidance on Islamic issues to key Federal Agencies, including The State Department and Homeland Security, enhancing relationships with Muslim communities both domestically and abroad. • Collaborated with department heads to create cost-effective strategies and forecasts for future budget planning.

Menlo Park, California, Us

• Pillars: Customer Experience, Privacy, Fraud (Relating to Consumers, SMBs, & Enterprise users), Civic Integrity (Protocol Owner), Voter Misinformation, Scientific Misinformation, Countering Violent Extremism. • Vendors worked with: Accenture. • Spearheaded critical escalations involving internal and external stakeholders to analyze and mitigate risks, leading to the successful implementation of countermeasures for various sensitive issues, including COVID-19 misinformation, violent extremism, elections misinformation, hate/harassment, and fraud/scams. • Conducted critical research analysis to drive policy modifications, resulting in a 40% increase in misinformation detection accuracy. • Analyzed processes in Fastdesk by gathering data from content sweeps to train automations, resulting in a 58% increase in team efficiency and a 73% reduction in harmful content. • Utilized data analysis tools to identify areas of improvement in vendor reporting, leading to a 15% reduction in errors and a 25% improvement in response time. • Led collaboration efforts with Meta's UX Privacy team to test and deploy new WhatsApp privacy features, resulting in a 20% increase in user satisfaction ratings.

• Educating and engaging with the congregants of the SFMCC on the issues of interfaith dialogue, wellness, and advocating for human rights through events & town hall meetings. • Conducting outreach with and educating the members of other faiths about what Islam and isn't.

San Antonio, Texas, Us

- Government consulting on political and economic issues.- Partner building

Little Rock, Arkansas, Us

- Working on international development related projects.

- Submitted publications that focused on the Israeli-Palestinianconflict and the lessons learned from each successive round ofnegotiations; additionally, the goal of the publications was todistill mediation framework into a digestible language (for theaverage reader).

• Pillars: Hate Speech, Privacy, Fraud (relating to Consumers, SMBs, & Enterprise users), & CSAM/Minors Abuse Policy. • Achieved 60% reduction in fraudulent activity on platform by analyzing user feedback and executing content sweeps in gaming social lounges in collaboration with moderation teams. • Enhanced site-wide content moderation efficiency by 30% through implementation of machine learning bots trained with data sourced from violative trends observed on the platform. • Led workshops and one-on-one training sessions to ensure moderators proficiency in project management best practices and tools.• Collaborated with the marketing department to manage communities, identify key members and coordinate actions.• Managed various Social Media platforms including, but not limited to: Moot.us, Facebook, Twitter, and Instagram.• Plan and manage content syndication campaigns across multiple vendors, optimize asset selection, and report on full-funnel KPIs using Google Analytics and Mixpanel.

 Formed & maintained partnerships with Chinese and American businesses to expand Hanhai’s investment portfolio, Oversaw Hanhai’s marketing & communications departments while working alongside the CEO & VP of the parent company Hanhai Holdings. ● While at BioLabs, I was brought on to build up the company's marketing and communications department and strategy from the ground up (including social media platforms). This is since Hanhai BioLabs, Inc. was incorporated the same month that I came on.● Directed & mentored corporate marketing teams and vendors responsible for content management and creation of approximately 30 new and updated products, events, and services collateral (including a website redesign in English and Mandarin).● Coordinated qualitative and quantitative measurement of lead generation activity with measurement team, leveraging SEO best practices (generating a 35% increase in visitors).● Establishing and nurtured vendor relationships, overseeing vendor contracts & actively contributing to contract renewal discussions, making sure that vendors consistently met high quality standards, and troubleshooting & resolving any issues that arose along the way for companywide events (venues, video & audio, translation services, & catering) & for facilities maintenance.

Los Angeles, California, Us

• Advised on human rights issues, countering misinformation, and U.S. foreign policy impacting Muslim nations to the director and policy team of the DC office, contributing to a 20% increase in actionable policy recommendations. • Collaborated with Federal Agencies to build bridges with Muslim communities, showcasing expertise in human rights research on Islamic topics. • Cultivated and managed relationships with community leaders, Government officials (Federal & State level), foreign dignitaries, journalists, and NGOs to advance MPAC's mission of amplifying Muslim-American voices. • Facilitated educational town hall meetings with community leaders to inform 200+ community members about voting rights and upcoming ballot initiatives. • Developed and delivered curriculum focusing on policy analysis best practices and research techniques.

Master'S Degree, Conflict Management/Resolution & International Economics

Bachelor Of Arts (B.A.) In Government And Politics, International Relations And Affairs