Nicolas Johnson Email & Phone Number

Seattle, Washington

• Accelerating the world's transition to sustianable energy
• Customer focused – daily evaluation of overall experience to share wins and develop sustainable solutions. Our customers are changing the world and its our responsibility to exceed their expectations
• Team development – committed to the development and success of my team. Inspire, coach, teach performance acceleration.
• Operational Excellence – drive continuous improvement to facilitate exceptional team output.
• Financial responsibility – lead the service center to achieve monthly and quarterly targets.

Greater Seattle Area

• Fill the hands that heal providing the right product, to the right patient, at the right time, at the right cost
• Multi-Campus role over Swedish First Hill and Ballard Medical Centers
• Help set, manage and improve financial budgets for 57 Employees and $12 million in surgical and soft good supplies
• Develop and deliver annual improvement goals to make Swedish the best place to work, best customer experience, best quality/safety, best health outcomes and best use of resources
• Apply process improvement experience to create and maintain standard operating procedures
• Apply lean tools and experience to reduce waste

Renton, WA

• Establish and maintain effective working relationships with staff at all levels in Providence Health & Services, including the regions and ministries, as well as with other departments, staff, vendors and agents, and.
• Provide technical and strategic leadership in meeting Operational Excellence goals and objectives.
• Define and implement process improvements on key initiatives that result in significant improvements in service delivery, increasing organizational effectiveness, increasing the safety of our environment to those.
• Deliver clear and concise communications, meetings, presentations and/or recommendations to staff, management, executives, and peers within the organization.
• Consult with senior leaders to identify potential Operational Excellence (OE) projects and develop project proposals.
• Develop approved projects and project timelines.

• Work with executive team to identify areas of improvement and align projects with their yearly business plan
• Lead department specialists through the DMAIC methodology
• Managed several process improvement projects for the Caterpillar Dealership perfecting operations, reducing expenses and changing behavior
• Projects covered all aspects of the business including Parts, Service, Rental, Sales, Human Resources
• Develop and manage financial baselines
• Utilized interpersonal skills and change agent abilities to implement change throughout the company

• Ran the day to day operations
• Provided leadership and training to all employees
• Maintained customer satisfaction.
• Analyzed customer purchasing history to forecast weekly and seasonal promotions
• Strategically positioned the stores merchandise to maximize sales opportunities
• Rectified customer disputes regarding service complaints and/or product failures