Nicolas Johnson Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington

Accelerating the world's transition to sustianable energy•Customer focused – daily evaluation of overall experience to share wins and develop sustainable solutions. Our customers are changing the world and its our responsibility to exceed their expectations•Team development – committed to the development and success of my team. Inspire, coach, teach performance acceleration.•Operational Excellence – drive continuous improvement to facilitate exceptional team output.•Financial responsibility – lead the service center to achieve monthly and quarterly targets.

Greater Seattle Area

Fill the hands that heal providing the right product, to the right patient, at the right time, at the right cost•Multi-Campus role over Swedish First Hill and Ballard Medical Centers•Help set, manage and improve financial budgets for 57 Employees and $12 million in surgical and soft good supplies•Develop and deliver annual improvement goals to make Swedish the best place to work, best customer experience, best quality/safety, best health outcomes and best use of resources•Apply process improvement experience to create and maintain standard operating procedures•Apply lean tools and experience to reduce waste•Train and develop lean leaders to achieve department, customer and personal goals

Renton, Wa

•Establish and maintain effective working relationships with staff at all levels in Providence Health & Services, including the regions and ministries, as well as with other departments, staff, vendors and agents, and others. •Provide technical and strategic leadership in meeting Operational Excellence goals and objectives. •Define and implement process improvements on key initiatives that result in significant improvements in service delivery, increasing organizational effectiveness, increasing the safety of our environment to those providing and receiving care. •Deliver clear and concise communications, meetings, presentations and/or recommendations to staff, management, executives, and peers within the organization. •Consult with senior leaders to identify potential Operational Excellence (OE) projects and develop project proposals. •Develop approved projects and project timelines. •Lead, train, coach and guide team members through completion of each project. •Ensure that key metrics are defined, developed, tracked and re-evaluated; and that improvements result in a positive impact for each project. •Partner with Finance to incorporate project savings into long-range financial plans and operating budgets. •Ensure all applicable regulatory requirements such as HIPAA and/or health screening is incorporated into project planning, updates and reports in an effort to maintain regulatory compliance and integrity of confidential/private data and patient information.

•Work with executive team to identify areas of improvement and align projects with their yearly business plan•Lead department specialists through the DMAIC methodology •Managed several process improvement projects for the Caterpillar Dealership perfecting operations, reducing expenses and changing behavior •Projects covered all aspects of the business including Parts, Service, Rental, Sales, Human Resources •Develop and manage financial baselines •Utilized interpersonal skills and change agent abilities to implement change throughout the company•Applied analytical findings to innovate process improvements•Trained employees throughout Washington, Montana and Alaska on project solutions•Trained and certified Green Belts •Negotiated with vendors to reduce expenses and build future relationships

•Ran the day to day operations•Provided leadership and training to all employees•Maintained customer satisfaction. •Analyzed customer purchasing history to forecast weekly and seasonal promotions•Strategically positioned the stores merchandise to maximize sales opportunities•Rectified customer disputes regarding service complaints and/or product failures