Nick Jongens Email & Phone Number

Christchurch, Canterbury, New Zealand

• Implemented Microsoft 365/Azure AD, Azure, and Security & Network Infrastructure Projects for diverse clients. • Provided expert-level support for complex technical issues and system overhauls. • Accelerated development of The I.T. Team’s SOC, managing security events and incidents, and coordinating with PR and key stakeholders. • Led Internal Security Initiatives, including Compliance & Risk assessments. • Perfected documentation to ensure reliability, accuracy, and… Show more • Implemented Microsoft 365/Azure AD, Azure, and Security & Network Infrastructure Projects for diverse clients. • Provided expert-level support for complex technical issues and system overhauls. • Accelerated development of The I.T. Team’s SOC, managing security events and incidents, and coordinating with PR and key stakeholders. • Led Internal Security Initiatives, including Compliance & Risk assessments. • Perfected documentation to ensure reliability, accuracy, and value. • Assisted IT Engineers with large-scale projects. • Presented and deployed new Microsoft and vendor technologies, such as Defender for Endpoint, Conditional Access, and Cloudflare Access. Show less

Christchurch, Canterbury, New Zealand

• Provided comprehensive support across Levels 1, 2, and 3. • Troubleshot WAN/LAN/VPN issues with client, server, and network infrastructure. • Managed internal/external client infrastructure setup. • Performed server migrations for Exchange and SharePoint services. • Conducted staff and end-user training. • Perfected documentation for reliability, accuracy, and value. • Assisted Engineers with large-scale projects. • Presented and deployed new technologies, such as… Show more • Provided comprehensive support across Levels 1, 2, and 3. • Troubleshot WAN/LAN/VPN issues with client, server, and network infrastructure. • Managed internal/external client infrastructure setup. • Performed server migrations for Exchange and SharePoint services. • Conducted staff and end-user training. • Perfected documentation for reliability, accuracy, and value. • Assisted Engineers with large-scale projects. • Presented and deployed new technologies, such as DKIM and DMARC, Windows Autopilot, and Intune. Show less

Christchurch, Canterbury, New Zealand

• Responded to and assisted with client support, incident, and service cases via phone, email, and ticketing systems. • Administered and maintained systems (Windows 8-10, Windows Server 2008-2016). • Troubleshot specialized systems (e.g., Eftpos, Veeam, Shadow Protect, site-to-site VPN connections). • Participated in large-scale projects as a technical resource. • Managed minor server migration projects. • Conducted staff and end-user training.

Christchurch, New Zealand

Rangiora, North Canterbury