Nicolas Lehoux Email & Phone Number

Meyrin, Ge, Ch

Geneva, Switzerland

Geneva Area, Switzerland

- Drives technical relationships with key customer accounts, acting as the Technical Account Manager whilst focusing on business development opportunities.- Provides technical support in sales presentations, product demonstrations and PoC installations, identification of the appropriate McAfee solutions for customers, and production of RFI/RFP responses and technical proposals across the complete line of McAfee products.- Deliver technical education for customers and partners including Requirements Analysis, Planning, System Architecture/Design, Installation, Configuration, Deployment, Troubleshooting, Tuning, Ongoing Knowledge Transfer, Documentation etc.- Demonstrates solutions through on-site or remote customer presentations and evaluations- Produces technical documents and proposals.- Installation & configuration assistance, where customer warrants need for ‘Proof-of-Concept’ Evaluation.- Update and deliver technical training to sales colleagues.

Cork - Ireland

As a Security Sales Engineer (SE), I work alongside with the Sales and Channel Account Managers, as part of the Global Sales Team and oversee the sales support of Intel Security's Enterprise Security product line to existing and prospective customers with the EMEA region. I assist the sales team with Pre-Sales technical knowledge and presentations. I provide Technical Presentations, Demonstrations, Consulting and Support to new potential customers and partners for Intel Security.

- Assist EMC Inside Sales Reps in identifying and qualifying the customer's business and technology Challenges.- Assist in the analysis, design and development of fully integrated technology solutions for customers.- Conduct customer presentations with a before and after vision of the customer's technical environment.- Assist in the creation, development, and delivery of technical and solution training content to be used with sales team. - Guide the EMC partner to create technical quotes on more complex EMC Managed deals and check the quotes for technical accuracy on all basic deals.

- As a Vmax product specialist I work through complex technical issues with both internal and external EMC Customers in a high pressure and demanding environment. - Initiate engineering analysis by providing researched data to open engineering investigation (OPT). - Follow-up to keep the customer fully informed on progress of resolution. - Update and keep accurate log information into service request system CSI Oracle. - Maintains needed technical documentation in an organized fashion allowing immediate availability. - Delegates and redistributes workload as necessary in order to address customer needs.

- Acts as a remote customer advocate to champion specific customer needs in collaboration with field team - Reviews technical solution articles for accuracy and completeness, and give feedback to the authors -Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution -Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers

- Receive, document, categorize and validate User service requests per defined Service Desk procedures.- Provide a ''first time solution'' where the resolution can be implemented within KPI guidelines.- When necessary search the knowledge base to identify a resolution quickly and accurately and analyze root cause.- Follow defined escalation procedures: identify resolver group and escalate tickets to the appropriate resolver group in a timely manner.- Follow-up to keep the customer fully informed on progress of resolution.- Ensure the ticket is updated at all times until issue is resolved.- Accurately log information into the Global Ticketing System.- Categorize tickets as appropriate.- Follow Service Desk and company policies and processes.- Assist with the coaching and development of new team members working closely with the Training Analyst.- Have a good understanding of the IT Services Processes and Procedures.- Comply with Schlumberger QHSE and IT Security Policies.- Receive user tickets from SD Analyst level 1.

Cork

- Be a “last point of contact to the consumer” where the resolutioncan be implemented within KPI guidelines for UK / French professionals customers and consumers.- Accurately log information into Peoplesoft GCRM solution and through SAP gui.- Interact with back office and logistics partners daily to resolve issues related to logistics.- following escalation procedures to engineers or executive relations to resolve issues.- Maintain strong, professional relationships with all of Apple’s customers.- Provide customer service to consumers with necessary qualities.- Assist with the coaching and development of new team members working closely with the Training Analyst.

Bachelor'S Degree, System, Networking, And Lan/Wan Management/Manager

Btec Higher National Diploma, Industrial Electronics Technology/Technician

Bachelor Of Technology (Btech), Electrical And Electronics Engineering

Bachelor Of Technology (Btech), Mechanical Engineering

Education record

Education record