Nicolas Magendie Email & Phone Number

Nantes, Fr

Nantes, Pays De La Loire, France

Nantes

- Prospecting process automation (HubSpot, Dropcontact, Waalaxy)- Creation of content and email sequences tailored to various stages of the sales cycle- Optimization of the sales cycle and enhancement of the teams' collaboration (Sales/Marketing/CS).

Nantes, Pays De La Loire, France

Creation and management of a team of 3 Customer Success Managers.- Implementation of team processes in collaboration with other teams (Sales/Marketing/Product/Project).- Creation of a Success commercial offering (30+ recurring customers).- Supervision of all accounts in collaboration with the CSMs.- Implementation of a retention strategy with the Sales Team.- Monitoring and analysis of customer performance and satisfaction.

Nantes, Pays De La Loire, France

• Management of customer marketing campaigns• Creation of promotional or adoption content and materials to support Sales and Customer Success teams during clients meetings• Sustain relationships with our customers through the organization of physical / virtual events, workshops, conferences, reward programs ...

Nantes

• Implementation of iAdvize Academy, an e-learning platform for iAdvize users (RFP, project management, setup, metrics monitoring...)• Design of onboarding workflows for new users• Design and production of learning contents (webinars, e-learning courses, newsletter...)

Nantes

• Coordination of internal and external teams for the onboarding of new customers• Definition, setup and monitoring of the conversational strategies of our customers• Support customers in the adoption of iAdvize products, and in achieving their goals• Organization and animation of regular business reviews• Business development• Sharing customer feedback with Product & Engineering team

Paris

• Management of a team of 3 Social Media Project Managers.• Ideation and implementation of the Social Media strategy for the online banking branch of BNP Paribas & Hello bank!• Management of social media campaigns• Strategic support to the launch of a dedicated customer service on social networks• Social listening, crisis management and e-reputation monitoring• Contribution to various transversal projects: group evangelization, creation of guidelines for the proper use of… Show more • Management of a team of 3 Social Media Project Managers.• Ideation and implementation of the Social Media strategy for the online banking branch of BNP Paribas & Hello bank!• Management of social media campaigns• Strategic support to the launch of a dedicated customer service on social networks• Social listening, crisis management and e-reputation monitoring• Contribution to various transversal projects: group evangelization, creation of guidelines for the proper use of social networks within the group, socialization of mobile applications and the website ... Show less

Paris

• Management of a team of 10 online banking advisors.• Support of the team in their daily activities (ingoing/outgoing calls and email, resolution of complex requests...)• Continuous training of team members (call & email skills, banking/insurance product and services knowledge...)• Activity monitoring• Contribution to the launch of the 1st banking service on Twitter in France (November 2010)

Orleans

• Support and advisory to private and professional customers via calls and email (daily banking offer)• Sale of banking services (ingoing and outgoing calls/emails)

Toulouse

Design and sales of thalassotherapy and spa products on the web.

Orléans

Sales of tourism products.

Product Designer

Intensive 8-week bootcamp, alternating between 3 hands-on projects (Deliveroo, Happn, Back Market) and theoretical courses to cover.

Bank Diploma (Bts)

Diploma In English For Travel And Tourisme

Tourism Product Design Diploma (Bts)