Nicolas Milic Email & Phone Number

Paris, FR

Ville De Paris, Île-de-France, France

Ville De Paris, Île-de-France, France

Région De Paris, France

- Proposal of the digital roadmap until the end of 2021 (tools, process, customer impacts)- Standardise process and data from several sources to a unique system in order to ensure their reliability - Deploy Salesforce and Pardot to improve customer knowledge and turnover- Build PowerBI Dashboards to generate organic growth (standard/premium monthly.

France

• Marketing & Communicationo Done a market research about collaboration platform and intraneto Created the product brochure
• Sales & Marketingo Product repositioning, new targets and sales pitcho Elaborate of the business plano Wrote sales, uses and customer policies
• IT & Organizationo Deployan ERP (Odoo v9) and defined internal processo Negotiate a new provider agreement: choice of IaaS, specific indicators definition, Service Layer Agreement negotiation, intervention procedures.
• Rised money from BPI (French Public Investment Bank)
• Divided by 4 the IT costs while increasing the availability

Reims, Grand Est, France

Created of a territorial socio-economic ecosystem being the link between private companies, independents, artists, associations and institutions in order to federate, represent and act for the community of business creators.- Drafted of language elements (public authorities, business creators, investors)- Organized and animated of conferences (max. 450.

France

• Management o Hire, train and coache salespeople o Support sales team, improve key account approach, draft new sales process
• Sales (sales cycle: 4 months) o Company representativeo Expand of the portfolio: from cold calling to customer trainingo Generate new incomes on existing accounts: up selling and cross sellingo Respond to calls for.
• Sales administrationo Ensure customers’ satisfaction: fulfilling commitments, claims management, delinquency managemento Portfolio management: portfolio analysis, identification of new targets, reportingSignificant.
• + 20% new business growth
• Objectives +22%
• Reduced sales cycle by 50%

France

- Perform a variety of sales and service activities to retail, mass affluent, high net worth and business banking customers, either face to face or through an alternate channel.- Put emphasis on counter services, risk operation and control.- Recognize opportunities by making referrals for client conversion, acquisition of new account relationships and or.

France

• Marketingo Wrote requirement specificationso Created a product brochure
• Matrix management (internal/external)o Agreed with performance goals and metrics in close coordination with IT, Marketing and Sales directorso Established ground rules and operating agreements on resource allocation.
• Sales (sales cycle 18 months - project mode)o Drove the entire sales cycle: prospecting, pre-sales, gathering requirements, writing proposals, negotiation (tripartite: broker, CFO, CTO), closingo Increase the loyalty.
• Sales administrationo Ensure the good execution of the agreement: steering technical teams (internal/trade partner/customer)o Led the SmartLink integration project for each customer (SFTP/Web Services): ensure.
• Trainingo Change management: process analysis, making proposal for optimization, team trainingo Managed internal training sessions Significant Results:
• Developed and standardized a worldwide service

Paris, France

- Set up the annual commercial challenge- Set up and managed the annual budget- Monitored and evaluated results- Established reporting for the board- Wrote and published information notes - Organised a seminar and conferences

Paris, France

- Started and managed the SmartLink project (brainchild) - I was the French referent for European SmartLink’s business unit: United-Kingdom, Italy, Germany and Northern Countries area- Supervised the customer technical assistance service (1st level)- Identified potential technical issues and managed deadlines - Run compliance activity - Defined clear.

Région De Paris, France

January 2003: creation of the business SOS PC ASSISTANCE (hardware, software and services solutions)Assisted company growth:--> At the head office: from 1 employee to 10 --> On the field: from 3 to 300 computer scientist (France area)

Master'S Degree, Business Engineering, Graduated

Apprenticeship at SOS PC ASSISTANCE

Certification Of Skills, Immersive And Intensive English Training, Graduated

Certification Of Skills, From Manager To Agile Leader, Graduated

Bachelor'S Degree, Computer Network Technology, Graduated