As the Personnel and Administrative Supervisor at Tropical Dance Space, I lead a team of instructors, ensuring they stay up-to-date with the latest teaching methods to deliver high-quality classes. I teach over 100 people weekly, design loyalty events to strengthen our community, and manage social media to generate new leads. I also develop retention strategies to ensure these new leads stay for a minimum of six months, manage payment processes, and promote both group and private classes. Thanks to these initiatives, our enrollment has increased by 500-600% monthly

Daily operational tasksGeneral office duties such as data entry Marketing, market, and internet research Calendaring, scheduling appointments

Assist customers by providing exceptional service and support. This role involves handling inbound calls, assisting with client lawsuit requests, and making follow-up calls on cases and general inquiries. Ensure a positive customer experience by addressing their concerns promptly and effectively.

Assist members by providing exceptional service and support. This role involves a combination of inbound and outbound calls, email support, handling reservations, collections, and addressing general inquiries. Ensure a positive member experience by addressing their concerns promptly and effectively.

Assist customers by diagnosing and resolving technical issues with the company's products or services. This involves troubleshooting problems, providing step-by-step solutions, guiding customers through complex processes, and ensuring a positive customer experience by addressing their technical concerns promptly and effectively.