Supported sales and marketing function for digital advertising agency, aligning Digilant’s products and capabilities to meet advertisers’ business objectives.- Analyzed data from demand-side platform ads (DSPs) regarding audience specific groups in order to define clients’ objectives for unique campaign strategies.- Conducted competitive analyses, using platforms such as Global Web Index, Statista, and eMarketer.- Assisted strategists and developed proposal decks and wrap reports to provide accurate data for clients’ business objectives; created Powerpoint presentations and graphics incorporating Digilant collateral.- Supported workshops and meetings for new implementations with planning and sales teams.

Coordinated mandatory and voluntary COVID testing among Loyola students and staff, testing 30–40 customers during half-day shifts.- Fielded questions and managed frustrations while ensuring all proper procedures were followed. - Assisted Technical Event Operations Coordinator with special event set-up and logistics.

Academic consulting assignment, working with a team to help Topic Insights (media startup) better understand their current site users and recommend strategies for increasing reach and visibility among target audiences. - Created research designs through Qualtrics to gather qualitative & quantitative data.- Analyzed end-user data using Qualtrics’ analysis and reporting features.- Participated in Salesforce online training for inclusive marketing practices and empathetic leadership. - Managed monthly deliverables to clients and presented to leadership team.

Served customers in upscale retail clothing store.- Manage inventory, replenish stock, and process shipments and transfers.- Answered product questions, provided prices, and addressed customer service issues via phone/email.- Meeting or exceeded weekly sales goals.

- Entered data from claims and lawsuits into corporate database. - Collaborated with claims adjusters to expedite and process claims.- Distributed company communications to claimants in a timely manner.

- Defined current and future operational structures and created Excel templates to ensure deadlines were monitored and met. - Created and organized plans for internal projects such as new credit card launches.