Nicolas Rietsch, Pmp Email & Phone Number

Austin, Texas, United States

• Identify and understand new HW architecture & features as they pertain to Field MES upgrade scenarios.• Facilitate test planning for all HW program Frame roll MES and loose piece MES upgrade scenarios. This includes processor upgrades, loose piece HW adds including LICCC only upgrade, TKE and HMC upgrades. MES test includes not only field MES upgrade validation scenarios, but validates the new machine order process correctness, including machine/hardware installation instructions, labeling on HW parts, Field Bill of Materials, etc. Testers place MFG orders for MES test kits (kits are defined in the test plan for MES system test; Frame rolls and Loose piece) as the start of the order system validation process.• Works closely and oversees MES test planning with extended MES team participants (i.e. eConfig dev/test, MFI, MFC, FBM, Installation Instructions, etc.)• Attends all offering management meetings for up-to-date Line-item information to stay on top of new MES test requirements.• Ensures that all existing and new customer selectable HW feature codes get tested via MES end to end test scenario test cases (Utilizing combination FC tests and paper checks where possible, during MES test scenarios). Paper checks are used to validate the correctness of the packing list for a given order and can be cost effective methods of validating order inventory lists as opposed to a hands-on migration test. It is not possible to cover all possible permutations of customer migration scenarios given people and machine resource constraints.• Ensures all MES dependencies are met and tracks completion of open items (TCs, JUPs, Paper test kit cancellations, etc). Responsible for insuring completion of all items affecting MES TC completion.• **CERTs MES Critsit involvement / participation / diagnosis

United States

♦ Conduct fault analysis for customer returned Fiber Channel (FC) adapters as the primary contact.♦ Execute regression testing on new adapter firmware releases to ensure quality and reliability.♦ Verify compatibility by testing new FC adapters in existing systems.♦ Ensure seamless integration by testing existing adapters on updated or new systems.♦ Customize validations, such as testing the latest FC adapters on older Power Systems, to meet specific requirements.♦ Spearheaded the development of a test automation tool for the FC team, streamlining testing processes.♦ Play a pivotal role in meeting the General Availability (GA) deadline for the Hardware System Test (HST) team by performing comprehensive system validations and tests.

Austin, Texas, United States

♦ Devoted engineer overseeing mobile device fleet management for Ivanti's top-tier clients, utilizing over a dozen management applications.♦ Resolved customer technical challenges through solution configuration and proactive engagement with product resources.♦ Integral in mentoring and guiding junior team members in effectively addressing customer issues to ensure swift resolution.♦ Collaborated with management and engineering teams to champion the resolution of product issues and enhance overall product performance.

Austin, Texas Area

♦ Optimized the development and delivery of trainings, web-based tools, and procedures as directed by upper management, while serving as the department's primary technical escalation point.♦ Created and implemented a customer-facing web-based solution for file exchange between customers and departments within a strict two-month timeframe, utilizing the Kanban methodology for iterative development and enhancement.♦ Oversaw the creation of multiple hardware trainings, managing procurement processes and facilitating both in-person and LMS-based training delivery.♦ Innovated a centralized web platform tailored to vendor specifications, integrating lab references, training materials, and multiple software tools, with individual tool development guided by the Kanban methodology.

County Dublin, Ireland

♦ Led the EMEA segment of a CRM application development project, pivotal in enabling 1000 agents worldwide.♦ Formulated and communicated business needs and requirements, driving actionable insights for the development team.♦ Guided a multinational team through phased deployments, rigorously testing forthcoming releases and maintaining support for the current version.♦ Coordinated progress meetings with senior management to ensure alignment with evolving objectives at each milestone.♦ Streamlined the collection and prioritization of change requests to swiftly mitigate risks and rectify defects uncovered throughout project phases.

Dublin 16, Ireland

♦ Efficiently resolved complex customer issues across French, German, and English markets simultaneously, achieving 100% customer satisfaction and rapid advancement to a quality lead role.♦ Applied advanced troubleshooting skills and analytical thinking to resolve customer issues, cutting resolution times in half.♦ Earned two Excellence awards for 100% customer satisfaction survey results while managing three markets concurrently.♦ Contributed to the development of next-generation server training programs to enhance agent knowledge, leading to decreased resolution times and increased customer satisfaction.♦ Identified process and productivity gaps, proposing corrective actions to uphold and enhance Dell's high quality standards.♦ Enhanced cross-departmental communication by devising procedures to foster collaboration between server support teams and storage, software, and tape backup support units.♦ Conducted phone-based and face-to-face technical tests during the recruitment process for new hires, and designed an online assessment for internal and external candidates.