Nicolas Rietsch, Pmp Email and Phone Number
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Are you seeking a dynamic professional who excels in driving hardware development, optimizing enterprise technologies, and spearheading project management initiatives? Look no further!I bring extensive experience in creating, implementing, and fine-tuning solutions that elevate hardware development, enhance product support, and elevate customer satisfaction. As the go-to support liaison for server customer program teams, I have honed my ability to align customer requirements with overarching business objectives, nurturing robust relationships and ensuring unparalleled levels of customer contentment.My forte lies in navigating the complexities of project management, from inception through to seamless execution. I specialize in fostering continuous improvement and scalability, all while fostering transparent communication across internal and external stakeholders. Whether it's identifying risks, driving large-scale programs, or resolving issues with unwavering urgency, I am committed to delivering results that exceed expectations.Let's connect to explore how I can drive your hardware development, enterprise technology, and project management initiatives to new heights of success!Areas of Expertise: - Enterprise Technologies - Customer Relationship Management - Executive Reporting- Project Management - Continuous Process Improvement - Multidisciplinary Teams - Stakeholder Engagement - Cross-Functional Collaboration - Scalability Expertise - Risk Management - Issue Resolution & Escalation - Communication Skills - Program Leadership - Training & Development - Quality Control - LMS Systems - Web-Based Tools & Solutions - Kanban MethodologyContact Me: (512) 586-7251 / Nick.Rietsch@gmail.com
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Program Manager - Ibm Z Systems - MesIbm Sep 2024 - PresentAustin, Texas, United States• Identify and understand new HW architecture & features as they pertain to Field MES upgrade scenarios.• Facilitate test planning for all HW program Frame roll MES and loose piece MES upgrade scenarios. This includes processor upgrades, loose piece HW adds including LICCC only upgrade, TKE and HMC upgrades. MES test includes not only field MES upgrade validation scenarios, but validates the new machine order process correctness, including machine/hardware installation instructions, labeling on HW parts, Field Bill of Materials, etc. Testers place MFG orders for MES test kits (kits are defined in the test plan for MES system test; Frame rolls and Loose piece) as the start of the order system validation process.• Works closely and oversees MES test planning with extended MES team participants (i.e. eConfig dev/test, MFI, MFC, FBM, Installation Instructions, etc.)• Attends all offering management meetings for up-to-date Line-item information to stay on top of new MES test requirements.• Ensures that all existing and new customer selectable HW feature codes get tested via MES end to end test scenario test cases (Utilizing combination FC tests and paper checks where possible, during MES test scenarios). Paper checks are used to validate the correctness of the packing list for a given order and can be cost effective methods of validating order inventory lists as opposed to a hands-on migration test. It is not possible to cover all possible permutations of customer migration scenarios given people and machine resource constraints.• Ensures all MES dependencies are met and tracks completion of open items (TCs, JUPs, Paper test kit cancellations, etc). Responsible for insuring completion of all items affecting MES TC completion.• **CERTs MES Critsit involvement / participation / diagnosis -
Hardware DeveloperIbm Apr 2022 - Sep 2024United States♦ Conduct fault analysis for customer returned Fiber Channel (FC) adapters as the primary contact.♦ Execute regression testing on new adapter firmware releases to ensure quality and reliability.♦ Verify compatibility by testing new FC adapters in existing systems.♦ Ensure seamless integration by testing existing adapters on updated or new systems.♦ Customize validations, such as testing the latest FC adapters on older Power Systems, to meet specific requirements.♦ Spearheaded the development of a test automation tool for the FC team, streamlining testing processes.♦ Play a pivotal role in meeting the General Availability (GA) deadline for the Hardware System Test (HST) team by performing comprehensive system validations and tests.
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Senior Technical Support EngineerIvanti Apr 2021 - Apr 2022Austin, Texas, United States♦ Devoted engineer overseeing mobile device fleet management for Ivanti's top-tier clients, utilizing over a dozen management applications.♦ Resolved customer technical challenges through solution configuration and proactive engagement with product resources.♦ Integral in mentoring and guiding junior team members in effectively addressing customer issues to ensure swift resolution.♦ Collaborated with management and engineering teams to champion the resolution of product issues and enhance overall product performance. -
Senior Technical Support SpecialistZensar Technologies Jan 2012 - Dec 2020Austin, Texas Area♦ Optimized the development and delivery of trainings, web-based tools, and procedures as directed by upper management, while serving as the department's primary technical escalation point.♦ Created and implemented a customer-facing web-based solution for file exchange between customers and departments within a strict two-month timeframe, utilizing the Kanban methodology for iterative development and enhancement.♦ Oversaw the creation of multiple hardware trainings, managing procurement processes and facilitating both in-person and LMS-based training delivery.♦ Innovated a centralized web platform tailored to vendor specifications, integrating lab references, training materials, and multiple software tools, with individual tool development guided by the Kanban methodology. -
Emea Quality Lead And Regional Project LeadDell Jun 2005 - Dec 2011County Dublin, Ireland♦ Led the EMEA segment of a CRM application development project, pivotal in enabling 1000 agents worldwide.♦ Formulated and communicated business needs and requirements, driving actionable insights for the development team.♦ Guided a multinational team through phased deployments, rigorously testing forthcoming releases and maintaining support for the current version.♦ Coordinated progress meetings with senior management to ensure alignment with evolving objectives at each milestone.♦ Streamlined the collection and prioritization of change requests to swiftly mitigate risks and rectify defects uncovered throughout project phases. -
Senior Server Analyst And Quality LeaderDell Technologies Jun 2005 - Sep 2009Dublin 16, Ireland♦ Efficiently resolved complex customer issues across French, German, and English markets simultaneously, achieving 100% customer satisfaction and rapid advancement to a quality lead role.♦ Applied advanced troubleshooting skills and analytical thinking to resolve customer issues, cutting resolution times in half.♦ Earned two Excellence awards for 100% customer satisfaction survey results while managing three markets concurrently.♦ Contributed to the development of next-generation server training programs to enhance agent knowledge, leading to decreased resolution times and increased customer satisfaction.♦ Identified process and productivity gaps, proposing corrective actions to uphold and enhance Dell's high quality standards.♦ Enhanced cross-departmental communication by devising procedures to foster collaboration between server support teams and storage, software, and tape backup support units.♦ Conducted phone-based and face-to-face technical tests during the recruitment process for new hires, and designed an online assessment for internal and external candidates.
Nicolas Rietsch, Pmp Skills
Nicolas Rietsch, Pmp Education Details
Frequently Asked Questions about Nicolas Rietsch, Pmp
What company does Nicolas Rietsch, Pmp work for?
Nicolas Rietsch, Pmp works for Ibm
What is Nicolas Rietsch, Pmp's role at the current company?
Nicolas Rietsch, Pmp's current role is Program Manager.
What is Nicolas Rietsch, Pmp's email address?
Nicolas Rietsch, Pmp's email address is ni****@****nti.com
What is Nicolas Rietsch, Pmp's direct phone number?
Nicolas Rietsch, Pmp's direct phone number is +151258*****
What schools did Nicolas Rietsch, Pmp attend?
Nicolas Rietsch, Pmp attended Pierre And Marie Curie University.
What are some of Nicolas Rietsch, Pmp's interests?
Nicolas Rietsch, Pmp has interest in United States Of America, Planes.
What skills is Nicolas Rietsch, Pmp known for?
Nicolas Rietsch, Pmp has skills like Servers, Virtualization, Vmware, Storage, Windows Server, San, Hardware, Networking, Technical Support, Data Center, Vmware Esx, Project Management.
Who are Nicolas Rietsch, Pmp's colleagues?
Nicolas Rietsch, Pmp's colleagues are Sathish Kumar, Harol Smith, Ruben Cuevas Gutierrez, Nithin Ponnachan, Mike Stenson, Wei Liu, John Musali.
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