Nicolas Leon Email & Phone Number

Durham, NC, US

As a dedicated Stay-at-Home Dad, I've embraced the rewarding role of nurturing and raising my child while creating a flexible professional path.Leveraging my strong organizational skills, multitasking abilities, and adaptability, I've successfully managed the household, balanced childcare responsibilities, and pursued freelance consulting opportunities.

Seattle, WA, US

Senior Program Manager for a team of Global Expansion Program Managers (GEPMs) who are aligned by functional areas and advocate for the customer and agent experience. Research, design, and develop new technologies to make Customer support agents' interactions with customers for all contact management capabilities (phone, email, or chat) faster and more.

San Francisco, California, US

Manage operational performance and objectives focused on existing Shared Services for Sales, Marketing, Payroll, and Customer Success teams at Salesforce. Diverse responsibilities including operations management, process improvement, transition management, technology, and system implementations.

San Jose, CA, US

Service Delivery Manager for Customer & Partner Data Operations. Manage service projects and programs. Streamline procedures to be efficient and cost-effective. Improve KPIs by serving as the lead for all service departments executing processes. Build a strategic service plan, including cost reduction, resource forecast, & vendor management.

San Jose, CA, US

Owner of Partner Information Management. Lead service delivery experience to Partners. Owner of Partner Onboarding tools. Lead & manage a diverse team of Analysts, Developers, Project Managers & Engineers responsible for delivering tool & process improvements.

San Jose, CA, US

• Manage processes, optimization and continuous improvement for Global Service Quoting. Use process and program knowledge to drive projects of various size and scope, identifying future improvement opportunities and.
• Establish and manage processes within Cisco’s Service Quoting Program, leading projects to test, deploy and maintain process improvements
• Monitor and analyze process performance and re-design to deliver innovation and corrective actions
• Maintain and update documentation of process, development roadmaps and translation of these into clear operational work instructions
• Develop and proactively drive customer service improvement plans, ensuring consistent alignment to stakeholder objectives
• Solicit feedback from internal and external customers, driving a strong customer experience to continually improve process performance and year-over-year cost reductions

Coordinate execution of internal projects for Global Service Quoting. Identify and analyze system requirements. Define project scope and deliverables. Serve as the key contact for internal & external teams.

Manage, oversee, and guide the planning, implementation, and support for English Language Learner programming. Determine curriculum, develop program structure for all levels of learners, oversee teachers’ and volunteers’ lesson planning, collaborate with area agencies for programming, and coordinate volunteer support.

Little Chute, WI, US

Therapy professional working with children with developmental issues including a diagnosis on the autism spectrum. Use Applied Behavioral Analysis to improve speech, behavior, and physical abilities. Record data regarding each session to track progress and develop future therapies for patients.

Oshkosh, Wisconsin, US

Fond Du Lac, WI, US

Master Of Business Administration (Mba), Project Management

Bachelor Of Science (Bs), Broadfield Social Science

Bachelor Of Science (Bs), History

Associate Of Arts (Aa), Sociology