Latam Customer Success Manager
Current- Managing the Onboarding and Ongoing procedures of over 100 accounts and cybersecurity projects.- Build strong relationships with key customers, acting as the primary point of contact and understanding their business needs and challenges.- Overseeing the end-to-end project execution, onboarding & ongoing processes.- Overseeing the overall health and satisfaction of client accounts, proactively identifying opportunities for upselling or cross-selling.- Ensuring client contract renewals by demonstrating the value of the company and cultivating long-term client relationships to promote client retention.