Nicolas Padilla Email & Phone Number

Bogotá, Co

Miami, Florida, United States/Bogota, Colombia

• Coordinate and manage air cargo connections from Miami, Florida, USA, to Asia and Europe; for freight forwarding agencies.• Elaborate business proposals to customers according to their requests.• Reserve cargo slots with Atlas Air from Bogota, Colombia.• Sell of vacuum cooling services for perishable cargo (PER) to freight forwarding agencies, and plantations.• Work on cargo space projections to suit the flower market around the globe. Ohigan, Obon, Valentines, Mother’s season, etc.Achievements:- Broadening of customer portfolio of the vacuum cooling service.- Route inaugurations with the airline Korean Air to Sydney, Australia from Miami, Florida, USA, for the freight forwarding agency Kuehne + Nagel.- Negotiation of cargo space with the airline British Airways for 40 tons of flowers, to honor the death queen Elizabeth II.

Bogotá, Capital District, Colombia

Bogotá, Capital District, Colombia

• Provide technical support to COX customers in the United States of America via inbound phone calls.• Apply company procedures in order to solve customer inquiries about the service.• Service to sales (new equipment, service upgrades, protection plans, service additions)• Creation of leads.• Document all interactions with customers.• Utilize company software (iNav, ICOMS, Solution Center, Microsoft trackers) to complete cases, and work orders.• Make follow up calls to customers in regards to services provided, and pending sales.

Bogota, D.C., Capital District, Colombia

• Assisted customers with technical issues on their Vivint security system, in Canada and the United States of America.• Managed and resolved customer complaints using applicable software (CareGenie, Salesforce)• Identified and escalated issues to supervisors (Utah, USA)• Provided product and service information to customers about Vivint. • Processed orders, forms, and reports.• Upsell products and services.• Document all call information according to standard operating procedures

Cypress

• Delivered face-to-face customer service as sales associate and floor support• Inspected, received and inventoried merchandise delivered by vendor’s trucks• Planned, supervised & coordinated stocking of items on store shelves, and coolers• Serviced customers over phone asking for specific items or placing orders• Identified, removed and returned expired merchandise from the store inventory• Trained the new staff in all aspects of store operations • Ordered merchandise from distributors & vendors to maintain store inventory

Houston, Texas, United States

• Provided front-line customer service as cashier and floor support.• Assisted students with book enquiries. • Stocked books, and store items on shelves. • Processed online orders for customer pick up, or UPS shipment.

Houston, Texas Area

• Kept vehicle inventory organized outside on the parking lots, and inside the showrooms• Collected Bill of Lading (BOL) when vehicles (new or used) arrived to the dealership• Logged vehicles into dealership inventory • Checked vehicles mechanical status • Made sure vehicles are ready for delivery to customers• Wrote repair orders (R.O) for vehicles going into service

Logistics, And Global Supply Chain Management

Bachelor'S Degree, International Business