Nicola Walter Email & Phone Number

Seven Hills

Brookvale

Co-ordinate all activities; to ensure the required standard of service is achieved and maintained Provide point of contact for customers to raise a support requestProvide timely communication to customers regarding support requestsEscalation point for service issuesDay to day coordination of field teamsManagement and reporting on the serviceManaging maintenance contractsManaging subcontractors as requiredManaging small projects for existing customersInterviewing, screening and recommendations for any potential service personnelInventory management Process ImprovementCustomer ServiceInvoicing Inventory, ordering and delivery of all necessary supplies and equipment for the service departmentProject Management

Daily email management - Responding to all emails and requestsPrepare and compose correspondence, reportsCreate/Maintain standard and electronic files and recordsTake, draft and distribute minutes of committee meetingsCoordinate, schedule and arrange meetings and eventsOrder and maintain office suppliesCoordinate, schedule and arrange stickersMaintain, gather and analyse data for various purposes:- Daily Performance Report- Alarm Incident Report- ATM Skimming Report- Handover Report- Whispir Report- Contractor KPI Reports ( x 9 contractors)Maintain established office procedures and provide training to control roomoperators.Maintain storeroom managementCreating IVR Codes, Voice Codes, PSI CodesUpdating zone lists and emergency contact detailsManaging Safe Combinations

Managing a teamCustomer conflict resolutionWorking under pressureEnsuring quick responseWorking in a teamArranging Random PatrolsArranging Static GuardsRunning of reportsAssisting with Monthly Roster

Scheduling Security Guards for contractors on site Preparing quotes for commercial developmentsLiaising with national clients (i.e. Roads and Traffic Authority, Sydney University)Preparing necessary paperwork for sub contractorsCoordination of contractorsRunning of daily reportsDatabase clean upsBack up administration support Creating PowerPoint presentations

Scheduling Installation of Alarm and CCTV systemsOrdering and coordinating of equipment for each separate jobPrepare necessary paperwork for the Installation TechnicianUpdating our computer database with notes on the progress of projectsLiaising with customersProvide back up support for the Service Department

Working in a teamMeeting deadlinesLiaising with national clients (i.e. Telstra, Repco, BOC Gases, NSW Police,Suncorp)Sourcing contractors to provide services to our nationwide customersScheduling service jobs for techniciansTaking client complaintsExperience working with technical equipment and programsProviding basic technical support to customersProviding quotes for replacing/upgrading of Alarm and CCTV systems

Entering data and processing account changesEstablishing new accountsDealing with client, sales and technician callsConducting database cleanupsRunning daily reportsSupervising and Training staff