Nicolay Corneliussen Email & Phone Number

Oslo, NO

Vinterbro, Ås, NO

• Follo Ren IKS is an inter-municipal recycling company that is responsible for recycling household waste in Follo. The company is owned by the municipalities of Frogn, Nesodden, Nordre Follo and Ås in Akershus. During.
• A comprehensive digital transformation of the company's operational administration and citizen dialogue
• Introduction of new recycling solutions for source sorting in households
• Introduction of new collection services for waste such as garden waste containers and rolling environmental vehicles
• Development of plans for new recycling solutions such as environmental and logistics stations and environmental houses,
• Development of waste disposal services for the business market

Lørenskog, NO

• Departement Head responsible for Customer Relationship Management in Bertel O. Steen AS, one of Norway’s largest automotive company with 10 car brands and more than 150 authorized dealers that handles car sales and.
• Managing the CRM/MA team (13 in staff)
• CRM/CX Strategy
• Marketing Automation / Campaign Management / Customer Lifecycle Management
• CRM System
• Customer Satisfaction MeasurementRESULTS

Oslo, NO

• As Head of CRM & Loyalty in Strawberry I was in charge of development and operations of the Loyalty Program (formerly called Nordic Choice Club), which is one of the largest loyalty programs in the Nordics. My key.
• Managing the CRM & Loyalty Team (10 in staff)
• Loyalty- and program strategy
• Program operations in all hotels (Nordics & Baltic states)
• Product management/product development
• Member recruitment & retention

Oslo, Oslo, NO

As Director of Sales I was in charge of Bokklubbens member recrutiment operations managed via a network of Telemarketing agencies. Furthermore i was in charge of managing the Direct Sales Department of Kunnskapsforlaget, including both in-house Telemarketing, field sales and customer service operations, CRM and Direct Marketing. (40 in staff, 7 direct.

As a Marketing Manager in Hafslund Privat I was in charge of customer retention and -acquisition for b2c customers for Hafslund Strøm and Hafslund Sikkerhet. My main responsibilities was CRM systems, Call Center retention teams, Customer Lifecycle Programs and Marketing Automation. The CRM-Marketing dept had 25 employees including 15 call center agents

Mailordrer business, jewelry

I was in charge of the Telemarketing Sales Dept. in Firkløveren AS, operating two call centers (Oslo and Malmö) with more than 20 sales reps targeting the Norwegian market. During my tenure, sales volumes increased with more than 50 %.

Amusement park operations: From 1992 until 1994 I was in charge of running part of the food & beverage operations with 50 employees and 10 sales outlets. From 1995 until 1997 I was in charge of park operations in VikingLandet with 100 employees covering food & beverage, attractions, entertainment, ticketing, events and shops.