• Achieved goals for retention, NPS, customer satisfaction and growth• Ensured customers are using all aspects of their solution to achieve their goals• Used industry metrics to determine how customers stack up against peers and provide insights for improvement• Conducted demonstrations of NCR’s latest innovations• Managed escalations if something goes wrong• Drove a regular cadence where needed to bring multiple, cross functional issues to resolution & keep the customer up to date• Developed training on key aspects of the solution• Directed functional teams to improve process, tools, SLAs and defect rates• Ensured customers have issues resolved in a timely manner• Assisted finance department with any billing/invoicing issues for customer

Account Management of all OEM customer• Reporting for all open orders and back orders• Maintain financial accounts by processing customer adjustments• Open and maintain customer accounts by recording account information• Managed the RMA (Return Material Authorization) program • Worked on project for implementation of new ERP system. • Headed a project to streamline the RMA and sample demo programs• Headed pricing project for all customers• Create work flow instructions on how to process orders and RMAs.• Updated the customs process• Created a dashboard in ERP system• Managed yearly/quarterly customer surveys• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.• Trained new hires• Identified KPI for Account Management Team• Work to further enhance and optimize ERP for reporting and ERP capabilities• Worked with Regulatory/Quality Department to ensure SOP are updated and being followed.

• Provide accurate professional and timely support to internal/external customers• Accurately enter invoices into JDE including information such as bills of lading, signed/dated field tickets • Raise Purchase Orders for trucking companies • Entering and processing inventory transfers between locations• Coordinating deliveries to minimize freight costs • Entering sales or transfer orders into the system • Follow up on delivery dates and coordinate any order changes • Coordinating cycle counting adjustments • Document management • Coordinate activities with Logistics team for delivery/manufacturing to ensure customer expectations are met Logistics for product delivery (warehouse/dock, transport) • Provide coverage and support for both Blending and Supply/Logistics Coordinator positions when required • Performs related duties and/or projects as required to foster a team-environment by sharing knowledge and information • Ensure a focus on quality, service excellence and efficiency within areas of responsibility.• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.• Trained new employees• Lead of the Safety Committee-performed Hazard Hunts and helped with Safety Awareness.• Prepared spreadsheets in Microsoft Project to track orders• Auditing/writing procedures and work instructions• Trained in TapRoot Investigations• Designated ETL (Environmental Team Leader) at my facility• Communicated environmental incident/issues to Facility Management• In charge of waste management including scheduling, signing, and uploaded into WPTS system• Conducted and tracked periodic inspections required by Weatherford standards• Communicated environmental requirements and standards to facility employees