Nicole Ackerman Email & Phone Number

• Developed a Rewards and Recognition program for the Bradenton & Ft. Pierce facility to create a culture of engagement.• Redesigned a leadership developmental program when TBG transitioned out PepsiCo to fit the new values and goals of the new Company.• Advanced culture change in the largest packaging department which led to increased efficiencies on the packaging line.• Earned the highest award issued by the CEO in 2023: Juicy Award for the teamwork of the Fruit Receiving & Processing Team.• Served as the subject matter expert, to support the transition to a new HRIS program. • Served as the subject matter expert of recruiting and staffing in TBG and worked closely with Talent Acquisition to ensure that we received the right type of service for staffing all sites. As this transition happened during the largest recruiting event of the year, none of my business partners suffered during the black out.• Through relationship building and being a trusted business partner, there were no grievances to be heard at the resolution committee for a month. • Developed a training program with the Organizational Capabilities Manager, which includes Salaried Leaderships Academy, Manager Retreats, Leads Academy, and Lunch-n-Learns.• Continue to improve leadership development by establishing a competency model that fits within TBGs new Compensation Philosophy and Guidelines.• Two direct reports.

Tropicana Bradenton

• Supported approximately 1200 salaried, union hourly, and nonunion hourly employees in Bradenton and Ft. Pierce in the Generalist role.• Provide HR leadership to business partners by hosting round tables and engaging leadership.• Engagement with Leadership team and supervisors to transform the culture and accountability with frontline employees. In the Distribution Center, I worked with supervisors to change culture and reduce turnover. Our work together drove turnover from 42% in 2021 to 9.6% in 2023.• Conduct and lead employee investigations, speak ups, and grievances.• Development of internal talent including training, engagement, and general performance process.• Develop strong relationships with managers and other HR Generalist to make ensure consistent practices.• Enhanced talent acquisition by implementing the Hiring Our Heroes program; resulted in 100% conversion of fellowships to full-time.• Lead annual process for multiple sites such as Supply Chain Competency Assessment (SCCA), annual enrollment, and Code of Conduct.• Improved leadership development by creating training curriculum for the collective bargaining agreement such as overview of the contract, absentee control policy training, and overtime scheduling. • Implemented and managed the ever-changing COVID 19 process with the HSE Team which includes intake of information, quarantine procedures, cleaning procedures, and managing leave and pay. • Provides back up support to 3 other locations under Tropicana Brands Group.• Supported Union Negotiations under the Teamster 173 contract.• Earned my 30-hour OSHA General Industry Safety and Health.

Tropicana Bradenton

• • Supports approximately 600+ frontline employees across two Tropicana locations.• Respond to internal and external HR related enquiries or requests and provide assistance which includes answering employee requests and questions.• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met. • Recreated the new hire onboarding process across two sites which include creating an employee handbook and new hire orientation.• Created standardized efficiencies for the Ft. Pierce plant by providing training and implementing processes and policies.• Designed and facilitated training for supervisors in regard to the hiring process, Kronos and time keeping procedures, understanding employee leave process (FMLA, short/long term disability), and internal job bid process.• Created a talent strategy across multiple sites to onboard 80+ new employees and 100+ returning employees, which includes interviewing, onboarding, training, evaluating and at the end of season training all employees on the layoff process.• Drove a Diverse and Inclusive cultures through the PepsiCo programs (Women’s Inclusion Network and Valor)

As a Pension Specialist I set up and maintain records and accounts for the General Employees’, Police Officers’ and Firefighters’ Pension Plans and the Employee Retirement Account Committee. I have thorough knowledge of the four pension plan’s policy and procedures as well as an understanding of the Florida State Statues governing the pension plan and the City’s Code. I assist the pension plans administrator with state reporting on various levels. I assist the pension plans administrator in the fiscal year end audit and valuation process. I work with attorney, investment managers, trustees, and custodian in the investment agreement process. I have assisted the pension department staff in the writing of the department procedure manual.I assist employees and prospective retirees regarding their eligibility for vesting, options available upon separation or retirement, and the consequences of each option with respect to the employee and his/her dependent(s). I assist the prospective retiree with the pension election/retirement process. I assist with pension related inquiries and complaints to ensure quick, appropriate and courteous resolution. I assist with preparation of pension benefit calculations, including regular COLA increase entitlements, in accordance with routine plan provisions, local ordinances, regulations and state laws. I calculate and process timely payment of termination, retirement and death benefits through the ADP Payroll system. I assist in various accounting processes as well.

This company was previously known as General Employee Management Services, Inc. and was taken over by Cyquest Business Solutions in 2010. Both companies were contracted by the Pension Benefit Guarantee Corporation. My tasks included the processing of pension plans, performing various benefit administration tasks, and performing projects assigned by senior administration, team leader, and/or supervisor. Through thorough research of the plans, I would identify and resolve complex problems and report them to the attention of management as needed. I assisted with building databases of participant information for the plans. I had extensive knowledge of plan documents, policies, procedures, and ERISA laws. I assisted with training and development of entry level administrators. I provided customer service to participants of the plan through written and oral communication. I also processed the participant requests and prepared payroll for processing of retirement payments. I was responsible for the review process of new DRO’s submitted, for qualifying them for payment, and counseling members and attorneys on how to prepare them.