- Oversaw all aspects of pre-production of North American tours- Work closely with designated tour team to establish timelines and advance tech & hospitality riders- Communicate clear channels of communication with Korean label’s management to ensure all assets are received for all government agency requirements- Track ticket sale audits, collaborate with creative team to manage marketing campaigns- Manage operations and hospitality for kohai tours - Facilitate communications and operations for artists, management, and crew- Set up green rooms, catering, quick change booths and hotel rooms according to artists’ riders- Coordinate travel logistics for artist and crew

- Communicate with HR and operations team to plan and launch in new markets- Work closely with marketing team to execute brand awareness campaigns and strategies- Track project timelines and report on-going deliverables to ensure clear communication amongst departments

- Maintain communication with the team of operations managers and supervisors amongst various brands to meet company’s sales and qualitative goals- Implement protocols and procedures for new and existing stores to support operational standards- Analyze and refine operational procedures to enhance store team’s performance- Work to share and implement positive company culture through building leadership structure at store level while advocating for the direct needs of the team- Recruit and train staff across multiple stores and multiple brands

-Worked merchandising/backstage for concerts-Translated for sound team and production team for live and pre-recorded shows-Assisted in making hospitality arrangements including receiving and transporting various artists/management to and from venues

-Retail experience for the brand's pop up shops-Responsible for various sections - eyewear/fashion/hats/accessories-Assisted in pop up merchandising and display planning

-Managed consumer insight research projects for Fortune 200 companies from project inception to presentation of key findings-Created queries on social listening tools and analyzed large data sets to generate actionable insights that were used in clients' executive level marketing decisions

-Assisted owners in opening business from drafting brand identity and logo design to final move-in-Opened shop, managed day operations including directing morning staff and overseeing inventory and supplies-Interacted with customers on a daily basis ensuring friendly service and quality products