Nicole Arias Email and Phone Number

• Effectively worked on the research, design, and implementation of 20+ products for 15 states.• Developed data-driven presentations for product offering to communicate findings and provide recommendations to multiple teams including senior management. • Created comprehensive process documentation to streamline workflows and improve efficiency. • Coordinated implementation testing and validated for system functionality and performance. • Regularly communicated with multiple teams for efficient cross-functionality of product development.• Used different tools such as SQL, Azure and Power BI to collect and organize competitive data.

• Provides the first point of contact for customers with a welcoming greeting, signs them in, and directs them to their destination• Manages customer’s information using the DealerSocket software, including appointments, car preference and appointed salesman • Handles incoming and outgoing telephone calls with proper greeting and no complaints

• Met sales quotas and ensured customer retention by maintaining long-term relationships resulting in promotion to Corporate Trainer • Developed extensive leadership and marketing skills through hands on experience• Consistently analyzed training needs and adjusted instructions to accommodate for different learning styles• Collaborated with a team of 5-6 individuals to create sales plans and strategize marketing tactics