Nicole Arnolde, Sphr Email & Phone Number

Chicago, Il, Us

• Strategic business partner for Home Services and Home Appliances associates including Technology, Marketing, Finance, Sales, Business Development, Strategy, Project Management, and Compliance teams• Partner with the business to drive the implementation of the people strategy including retention, performance, development and attraction of associates• Lead Talent Action Planning to ensure optimization of internal talent• Support the business with advice and counsel to ensure the integration of the HR strategy with the business strategy• Assist in diagnosing current and future HR needs and developing a strategy for resolution• Partner with specialized HR department (e.g., Compensation, Benefits, Talent Acquisition, Training) to meet the specific needs of the business• Assist in staff forecasting partnering with Finance and the Business Unit to design workforce solutions• Diagnose HR issues within the business and recommend strategies for resolution• Execute change management and organization design initiatives and at times create communications for mass distribution• Ensure compliance with legal and ethical standards• Monitor HR metrics and improve HR processes to ensure quality, timely and consistent service• Develop and manage the HR Specialist • Certified 360 Feedback Coach

Hoffman Estates, Il

• Responsible for providing HR support to 100+ associates for the Corporate Home Services team• Consulted supervisors/managers; provided coaching and counseling to develop human resource and employee relations skills• Coordinated and facilitated workforce reductions and/or terminations due to performance or violation of rules and policies• Partnered with finance to ensure compliance with the corporate payroll was maintained to plan• Represented HR in employee meetings, committee and team meetings, investigations, training sessions, orientation programs, and employee activity events• Managed employee-relations issues and conducted investigations as needed• Assisted in the creation and building of a new Home Services Technology team based out of Seattle, WA hiring 50+ associates over the course of 6 months• Created an onboarding plan, hiring plan, and company assimilation plan for new Technology office• Conducted the rollout of a new Performance Management approach, Performance Enablement, which eliminated the annual review process and moved to a continuous feedback approach

Hoffman Estates, Il

• Supported the tactical implementation of HR initiatives, projects and programs for the Home Services Business Unit• Submitted human resource transactions, such as terminations, demotions, pay changes, data corrections, position changes, leaves of absence, PeopleSoft updates and follows up to ensure each transaction entered has been captured in the system• Interfaced and partnered with HR departments and other company departments to ensure timely and efficient resolution of HR issues and in facilitating projects to improve processes and customer service• Served as a key project member in the rollout of a new Engagement Survey; Designed the item library, built a complex organizational mapping, designed marketing materials, and delivered training to the extended HR team. Exceeded our 90% response rate goal. • Led a team of Learning and Development and HR associates to create comprehensive Onboarding videos for new hires to learn about the Home Services Business (rolled out the video to 15,000 associates)• Created reports to analyze HR trends identifying areas of opportunity

Naperville, Il

Submitted approximately 300+ candidates for background checks and coordinated drug tests on a yearly basis; saved over $3,000 annually Managed enrollment and termination of employees for medical insurance of 250+ employeesCreated and distributed new employee welcome packetsConducted new hire orientation weekly explaining employee benefits, as well as, company policies and proceduresPrepared the invoice breakdown for all insurance policies on a monthly basis Modified and updated the company intranet on a regular basisAssisted the HR team with exit procedures, reward and recognition efforts, payroll functions, wellness initiatives and research project as assignedField general employee questions and requests

Presided as the leader on duty of the store by managing employees and prioritizing daily tasks. Assisted in decision making to help improve store operation.Delegated tasks on a daily basis to ensure successful operations of the store.Designed and implemented new standards in a department of the store.