Nicole Ashley Email & Phone Number

Chesapeake, Virginia

Manage the operations and business development for TitleQuest of Hampton Roads, Landmark Title and other affiliate settlement agencies.

Chesapeake, Virginia

Manage the operations and sales processes for TitleQuest, Landmark Title, and other affiliate settlement agencies. Responsible for overseeing and assisting when needed: all aspects of closing a purchase, refinance or seller only real estate transaction; Processing new contracts and new refinance orders; ordering title exams, working title commitment requirements, ordering payoffs, certificates of insurance, home owner association updates, etc. Input settlement statement information into SoftPro software to generate settlement statements for lender approval and closing purposes. Work closely with mortgage companies, buyers and sellers, real estate agents and other settlement companies. Act as settlement officer and close purchase, refinance, and seller only transactions. Train new employees. Manage workflows of 12 employees ensuring efficiency and upstanding customer service. Responsible for assisting and supporting our marketing staff in regards to new potential client relationships while also fostering and strengthening current existing relationships. Responsible for developing relationships with new clients as well as fostering and strengthening current existing relationships.Review monthly sales, production and expense reports.Develop and Implement Procedures for Settlement Staff.Audit closed files to ensure accuracy and quality of work.

Responsibilities include all aspects of closing a purchase, refinance or seller only real estate transaction. Assist in processing when needed with accepting new contracts, ordering title exams, working title commitment requirements, ordering payoffs, certificates of insurance, home owner association updates, etc. Input settlement statement information into SoftPro software to generate settlement statements for lender approval and closing purposes. Work closely with mortgage companies, buyers and sellers, real estate agents and other settlement companies. Act as settlement officer and close purchase, refinance, and seller only transactions. Train new employees. Manage workflow ensuring efficiency and upstanding customer service. Responsible for marketing new potential client relationships while fostering current existing relationships. Prepare and Submit monthly sales, production and expense reports.

Continue training all lending staff in regards to commercial and residential lending procedures and policies. Developed and implemented procedures and policies for the banks newly formed closing department. Created templates and forms to be used by all lending staff for the closing department. Manage three employees that prepare consumer and commercial loan packages for all loan officers and ensure all packages are accurate, in compliance with lending regulations and completed in a timely manner. Ensure that all applicable closing documents reach closing agent and ensure proper funding in accordance with HUD. Follow up for final title policies and recorded documents after closing.

Responsible for the training of all applicable bank employees in regards to the lending procedures and policies of the bank. Responsible for coordinating and conducting semi-annual training updates on lending processes. Responsible for managing the loan exceptions for all branch managers; identifying areas of concern that may need further training. Responsible for processing (and closing when needed) commercial loans for three loan officers and all branch managers. Prepared weekly and monthly reports for loan officer. Administrate the banks loan programs (Harland App-Center and Harland Laser Pro).

Responsible for all functions of branch operations, customer service and supervising the teller staff. Primarily responsible for efficient, effective management of a full-service branch office (five employees), ensuring that established policies and procedures are followed. Train new branch employees. Assist the Branch Manager with pulling credit reports and preparing debt to income worksheets as needed.

B.S. Of Science, Business Administration

General Studies