Managing the administration of the service and maintenance department within the energy services division. My responsibilities include project managing new and existing clients, delivering and monitoring performance and ensuring the appropriate resources are in place to meet our clients' requirements. I deal with a mix of contractors & clients to ensure a smooth and efficient service, primarily within the social housing sector. Throughout my current employment I have constantly been involved in trouble shooting and managing additional projects. The most recent example of this involved implementing a new database including the planning and delivering of training to over 100 employees, data consultation & migration and liaising with & presenting to clients, thus ensuring continued satisfaction throughout the process.Line Management of team of 18Liaising with clients and suppliers regularly to optimise working relationships, ensuring project delivery and compliance on individual Service Level AgreementsSupervise and improve planning activities & processesAttend regular senior management meetings updating departmental performance and Key Performance IndicatorsCustomer complaint resolutionRecruitment and selection, investigation and disciplinary hearingsDesign and implement suitable training plan for new starters

Line management of department - 6 direct reports and 26 indirectSource, maintain and negotiate sub contract services as requiredForecasting of volumes and P&L accountsMonitoring & delivering operational performance & costsEnsure exemplary Health & Safety and customer service is adhered to at all timesMonitor and report on business risks and opportunities

To investigate and resolve accrued income backlog of over £800,000 and to implement/improve operational procedures. Provide detailed analysis on performanceSupport department & management during period of change following company buyout.

Approached and accepted role as trainee Admin Manager, completed training and passed assessment panel.Duties:Line management of team of 15Legal compliance on all pricing and advertising Controlling all accounting procedures, including till results and expenses Manage in-store supplies for all departments using annual budgets Interpreting and producing summaries of monthly P & L Scheduling employees work rotas, holiday entitlement, assisting with disciplinary procedures & performing colleague reviewsRecruitment selection, interviewing and training Deputise for store manager

I was approached and accepted a position within Human Resources Department for a new position.Duties:Set up and maintain new scheduling system, Temposoft, to the store & mentor colleagues in its use Administration duties including note taking and typing of confidential documents and letters, data entryUse of Oracle, Word and Excel Supporting payroll & advising colleagues on general HR queries