Nicole Austin Email and Phone Number

As a Desktop Support Analyst at EXPRESS, I provide technical assistance and troubleshooting to the company's employees and customers, ensuring their IT systems and software are running smoothly and securely. I have been working in this role since October 2023, after completing a successful stint as a Customer Support Engineer at Veeam Software, where I helped clients with backup and restore solutions for over 4 years.I have a strong passion for information technology and a keen interest in learning new skills and technologies. I hold certifications in ServSafe, Linux Essentials, and MTA Server Administration Fundamentals, and I have a focus in Information Technology from MyComputerCareer. I am proficient in various Microsoft products, such as Windows, Office, and Azure, and I have experience in managing and maintaining servers, networks, and databases. I am also adept at communicating with diverse audiences, resolving issues, and delivering excellent customer service. My goal is to leverage my expertise and knowledge to support the IT needs and goals of EXPRESS and its stakeholders.