Nicole B. Email and Phone Number

Responsible for daily and monthly tenant payments receipts into Statutory Trust Accounts. Action all allocation of unapplied receipts and credits to tenant arrears, in collaboration with the Property Management teams. Initiate daily funds transfers from the Statutory Trust Accounts to the respective asset’s Fund Owner and completion of Owner’s Remittance. Manage ad hoc funds transfers of tenant trust monies, in compliance with the Delegation of Authority Matrix and Statutory requirements… Show more Responsible for daily and monthly tenant payments receipts into Statutory Trust Accounts. Action all allocation of unapplied receipts and credits to tenant arrears, in collaboration with the Property Management teams. Initiate daily funds transfers from the Statutory Trust Accounts to the respective asset’s Fund Owner and completion of Owner’s Remittance. Manage ad hoc funds transfers of tenant trust monies, in compliance with the Delegation of Authority Matrix and Statutory requirements. Built rapport and maintain relationships with internal and external customers to facilitate the efficient management of tenant arrears, while assisting the resolution of any process exceptions and queue management in line with the service level agreements. Provide guidance around cash management activities to ensure operations remain compliant with regulatory requirements. Handling BPAY, Credit card, Direct debit, and direct deposit payments, maintaining resolution of debtor accounts while ensuring end of Month deadlines are met. Show less

Ensure all invoice processing, monitoring, ledger reconciliation, reporting, refunds, adjustments, and receipts allocations are processed in a timely manner within the finance policy.Reporting and consulting with the branch location managers and staff with unreconciled or unidentified transactions and any discrepancies.Processing BPAY, Credit card, Direct debit, and direct deposit payments, maintaining reconciliation of debtor accounts while ensuring end of Month deadlines are… Show more Ensure all invoice processing, monitoring, ledger reconciliation, reporting, refunds, adjustments, and receipts allocations are processed in a timely manner within the finance policy.Reporting and consulting with the branch location managers and staff with unreconciled or unidentified transactions and any discrepancies.Processing BPAY, Credit card, Direct debit, and direct deposit payments, maintaining reconciliation of debtor accounts while ensuring end of Month deadlines are met.Provide exceptional client service at all levels of contact with internal and external clients.Constructed and delivered group and personal training courses for the collections team to meet business goals and objectives. Show less

• Perform day to day financial transactions, including validating, posting, and recording accounts receivables' records. • Liaise and collaborate closely with national clients on special projects to facilitate payment of invoices. • Maintain and reconcile accounts receivable ledger to ensure all payments are recorded and properly posted. • Conducted reconciliations and investigations of accounts and enquiries to resolve data discrepancies, allocation errors, and pending revenue… Show more • Perform day to day financial transactions, including validating, posting, and recording accounts receivables' records. • Liaise and collaborate closely with national clients on special projects to facilitate payment of invoices. • Maintain and reconcile accounts receivable ledger to ensure all payments are recorded and properly posted. • Conducted reconciliations and investigations of accounts and enquiries to resolve data discrepancies, allocation errors, and pending revenue matters. • Successfully collected outstanding debts worth over hundreds of thousands dating from over 24 months. Show less

• Field liaison for national electricity distribution company. In charge of face-to-face client relations and managing a team of 4 to 20 traffic controllers• Duties include risk assessments, onsite staff training, safety management and emergency response. • Ensure WHS compliance with all traffic policies and procedures and modify traffic control plans when necessary.

• Team Supervisor for multiple events at Sydney Olympic Park as well as other event venues across the Greater Sydney region. Gained expertise of building regulations, risk management procedures, and event requirements. • Traffic Controller Supervisor for the 2015 Bondi Sculpture by the Sea Exhibit – managed a team of 15+ traffic controllers across multiple suburbs. • Implemented road closures and detours, liaison with Sydney Buses, Waverley Council, and NSW Police Department to ensure… Show more • Team Supervisor for multiple events at Sydney Olympic Park as well as other event venues across the Greater Sydney region. Gained expertise of building regulations, risk management procedures, and event requirements. • Traffic Controller Supervisor for the 2015 Bondi Sculpture by the Sea Exhibit – managed a team of 15+ traffic controllers across multiple suburbs. • Implemented road closures and detours, liaison with Sydney Buses, Waverley Council, and NSW Police Department to ensure smooth operations for residents and patrons for the duration of exhibit. Show less

Implemented traffic and pedestrian management for film and tv productions and events in accordance with all state and national legislation. Conducted site audits, initiated risk assessments, and implemented control measures to guarantee the safety of onsite personnel, pedestrians, and road traffic. Applied changes to traffic and pedestrian management as required with unpredictable film production conditions. Managed team of 6+ traffic controllers at various locations in the Greater Sydney… Show more Implemented traffic and pedestrian management for film and tv productions and events in accordance with all state and national legislation. Conducted site audits, initiated risk assessments, and implemented control measures to guarantee the safety of onsite personnel, pedestrians, and road traffic. Applied changes to traffic and pedestrian management as required with unpredictable film production conditions. Managed team of 6+ traffic controllers at various locations in the Greater Sydney region. Show less

Fulfilled four contracts with Sydney Festival. Functioned as Traffic Controller Team Leader at the Domain as well as Festival Village at Hyde Park for 2014, 2015, and 2016. Supported the Project Manager, various Site Managers, and the Safety Officers at multiple locations. Functioned as a production assistant in charge of instrument and equipment delivery and transportation as well as the safekeeping and security at various locations. Seasoned expert in the assembly and disassembly of temporary… Show more Fulfilled four contracts with Sydney Festival. Functioned as Traffic Controller Team Leader at the Domain as well as Festival Village at Hyde Park for 2014, 2015, and 2016. Supported the Project Manager, various Site Managers, and the Safety Officers at multiple locations. Functioned as a production assistant in charge of instrument and equipment delivery and transportation as well as the safekeeping and security at various locations. Seasoned expert in the assembly and disassembly of temporary event sites that organizes public spaces for maximum capacity while respecting national cultural heritage. Show less

Woodshop Arena Team Leader for the 2014 Sydney Royal Easter Show. Managed a team of 25+ to ensure the smooth operation of The Woodchopping and Sawing Competitions held in the 3000-capacity Charles Moses Stadium. Worked closely with Sydney Olympic Park Authority and the Royal Agricultural Society of NSW. Conducted risk evaluations, implemented safety procedures, and administered immediate response in an emergency situation. Evaluated and took successful proactive measures to ensure the safety of… Show more Woodshop Arena Team Leader for the 2014 Sydney Royal Easter Show. Managed a team of 25+ to ensure the smooth operation of The Woodchopping and Sawing Competitions held in the 3000-capacity Charles Moses Stadium. Worked closely with Sydney Olympic Park Authority and the Royal Agricultural Society of NSW. Conducted risk evaluations, implemented safety procedures, and administered immediate response in an emergency situation. Evaluated and took successful proactive measures to ensure the safety of my team and the patrons in an ever-evolving environment in accordance with OHS legislation and operational requirements. Show less

Proactively greeted and assisted customers in the store. Served multiple customers, discovered their needs, and made recommendations to generate sales. Hosted live demonstrations. Quoted prices and discounts as well as advised upcoming sales. Prepared sales and accepted payment through cash and credit card transactions. Merchandised, restocked and maintained sale floor constantly. Met and exceeded sales goals. Maintain sales records for inventory control.

Conducted outbound calls to businesses nationwide to assess and invite prospective buyers to a variety of auctions onsite, online, and over the phone. Generated new business leads with a self motivated approach ensuring complete customer satisfaction. Ability to constantly meet and exceed professional and personal goals and quotas.

Employed to create and maintain new eBay store, promoted to Retail Store Manager within 3 months. Ensured the smooth operations of both online and in-store as well as facilitated compliance with health and safety regulations. Identified existing and future consumer needs by building customer relationships. Developed business strategies to expand online and in-store foot traffic. Undertook store administrative duties such as managing store budgets, employee rostering and teambuilding, maintained… Show more Employed to create and maintain new eBay store, promoted to Retail Store Manager within 3 months. Ensured the smooth operations of both online and in-store as well as facilitated compliance with health and safety regulations. Identified existing and future consumer needs by building customer relationships. Developed business strategies to expand online and in-store foot traffic. Undertook store administrative duties such as managing store budgets, employee rostering and teambuilding, maintained sales records, and ordering new inventory. Strived to deliver outstanding service to achieve high levels of customer satisfaction Show less

Generated new business leads and maintained existing customer relations, coordinating all aspects of customers’ accounts, and ensuring complete customer satisfaction in a challenging environment while overseeing inbound and outbound sales processes. Managed a large fleet of world class and nationally recognized vehicles, matching vehicle demand with availability, balancing fleet productivity, profitability, and customer satisfaction in an entrepreneurial and dynamic workspace. Actively involved… Show more Generated new business leads and maintained existing customer relations, coordinating all aspects of customers’ accounts, and ensuring complete customer satisfaction in a challenging environment while overseeing inbound and outbound sales processes. Managed a large fleet of world class and nationally recognized vehicles, matching vehicle demand with availability, balancing fleet productivity, profitability, and customer satisfaction in an entrepreneurial and dynamic workspace. Actively involved with the sales, administration, service and repair, and operations teams to produce world-class customer service. Show less

Provided exceptional customer service on inbound and outbound calls involving product inquiries, general questions, implemented changes to existing reservations, up selling travel enhancements, de-escalated irate calls, and generated sales by researching travel packages that would best fit the clients’ needs. Utilized internal tools and outside resources to resolve any clients’ situations as well as improve personal and team performance and productivity. Performed on special projects and… Show more Provided exceptional customer service on inbound and outbound calls involving product inquiries, general questions, implemented changes to existing reservations, up selling travel enhancements, de-escalated irate calls, and generated sales by researching travel packages that would best fit the clients’ needs. Utilized internal tools and outside resources to resolve any clients’ situations as well as improve personal and team performance and productivity. Performed on special projects and service acts in an effective and efficient manner to finish preceding deadlines. Show less

Generated sales by researching, assisting, and booking customer travel reservations. Provided accurate flight, car, and hotel information through inbound calls for domestic sales reservations. Delivered excellent customer service, secured commerce, utilized office administrative skills, and maintained customer privacy legislations.