Nicole Back Email and Phone Number

- Work with the customer on priority and business needs for new reporting. - Perform all roles in the project to create the new deliverable: Project Manager, Business Analyst, Developer, and QA.- Extract and analyze large data sets to provide summaries to drive business decisions.- Develop and manage databases that pull, collect and report data using (SAS Mainframe, SAS Enterprise, Visual Basic, MS Office, SQL, and SharePoint Services). - Subject matter experts on the structure of our relational databases and business rules applied to the data.

- Work with the customer on priority and business needs for new reporting. Performs all roles in the project to create the new deliverable: Project Manager, Business Analyst, Developer, and QA.- Extract and analyze large data sets to provide summaries to drive business decisions.- Develop and manage databases that pull, collect and report data using (SAS Mainframe, SAS Enterprise, Visual Basic, MS Office, SQL, and SharePoint Services). - Subject matter experts on the structure of our relational databases and business rules applied to the data.

I was responsible for the daily upkeep of the Commercial Lines Connections sites, including annual risk management review and approval procedures. I also completed a re-design of the Connections site to make it more user friendly. I managed the Commercial Lines SharePoint sites. This includes creating document libraries, lists, maintaining user security rights and, training. I posted and maintained Underwriting and Processing releases, created and maintaine the Authority Letters for Commercial Lines staff, which includes annual review of authority procedures, and produced monthly reports, including but not limited to Premium Audit reports and ODENtrack reports. I managed the monthly Workers Compensation dividends, gaining proper approvals, entering into GAIN DIV system, troubleshooting issues, and distribution of the monthly checks. I maintained the users and passwords for the Federal Motor Carriers Safety Administration website, managed time tacking tasks in Microsoft Project 2003 for all Home Office Commercial Lines projects, updated the GAIN error/edit codes located on Connections, and created and maintained various Excel tools such as the Filing Index and Project Request Form.

I was responsible for the daily management and distribution of sales leads throughout the US for Regional Sales Directors as well as contracted employees. I scheduled sales calls and meetings for both in-house and outside sales force and handled both inbound and outbound sales calls. I was responsible for completion of provider agreements and retail/wholesale contracts and maintained and update National Accounts files. I updated ACT! Database records, including entry of new records, prepared and distributed daily, weekly, and monthly sales reports and departmental activity reports and managed ongoing incentive and renewal programs. I provided support to 4 core and 5 back up Provider Services Representatives, created and maintained Provider Services Training Manuals and provide training classes for Provider Services Representatives, coordinated process improvements within Provider Services and processed supply orders and marketing material requests.