Nicole Barrick Email and Phone Number

Leading a multi-region ERP upgrade to modernize our systems to enable continued growth, innovation and scale. This upgrade impacts the entirety of the organization from not just transactional aspects, but reporting restructuring that will allow the growth of our analytics and AI capabilities well into the future.

Oversee the global manufacturing network of external manufacturers supporting North America. Part of the leadership team responsible for strategic network moves, acquisition due diligence, acquisition integration, supply planning and inventory management. Build cross functional alignment between Operations departments and other areas within the organization for a unified voice externally. Develop talent that will specialize in ambiguous decision making, strategic end to end thinking and best in class service throughout the supply chain to our customers.

Work to build transparent, honest relationships between the Retail Customer base and the Operations side of the business. The goal is to gain mutual benefit through collaboration and engagement resulting in an improved way of working that results in best in class service.

Led a great team of people that managed the contract manufacturing network, supported strategic network moves, acquisition integration and implemented innovative manufacturing for both R&D and GNPI. In this role, was highly collaborative across functions supporting over 55 brands across all five strategic business units plus international. Worked with manufacturing sites across the globe in providing best in class service while building a reputation for being the company you strives to work with.

- Lead contract negotiations for manufacturing and supply agreements.- Lead monthly, quarterly and yearly operations reviews that report on CM performance, issues, risks, and schedules of key activities, events, and milestones with senior management at each CM.- Lead weekly and monthly reviews of major projects with senior management internally discussing CM performance, issues, risks, and schedules of key activities, events, or milestones.- Negotiate pricing that ensures highest quality and lowest landed cost- Identify and drive G2G projects for cost savings - Identify, evaluate and select CM’s for new and existing business- Establish and monitor performance objectives and measures for contract manufacture sites that are aligned with department and corporate goals related to operations, quality, cost, and customer service. - Work with a cross functional team to ensure risk assessments and appropriate risk mitigation plans are established for new launches- Identify, escalate, and facilitate resolution of manufacturing, supply chain, or quality issues that may adversely affect performance goals.- Monitor and drive adherence to contractual commitments, obligations, and processes, including milestone dates, financial terms, and production schedules- Drive improvements in department policies and procedures.

Manage customer service and replenishment teams handling key accounts - Walmart, Sams, Target, Costco, BJs, Petsmart and Petco, The role consists of leading the team of 9 to provide excellent service, building a partnership with our internal and external customers, providing solutions to achieve supply chain efficiencies and cost savings, working to ensure our on time and in full metrics stay best in class and helping to nurture the individual growth of each team member.Additional responsibilities included customer master data management, billing and invoicing support, and CHEP pallet compliance at the customer level.

Managed a customer service team handling key accounts - Walmart, Sams, Macy's, JC Penney, CVS, Rite Aid, and many more. The role was centered around leading a team of 8 CSR's to work with cross functional departments to provide excellent service, reduce fines by ensuring customer compliance was met, and ensure accuracy of order entry.

Managed several stores in Philadelphia, PA with volumes from 500 M to 1.3 MM over the 8 years with Ritz Camera. The role centered around managing a staff of 5 to 15 sales representatives to ensure they provided excellent service, providing solutions to customer issues and met the company's store goals.Additional responsibilities included scheduling, providing staffing solutions for all 7 Philadelphia area stores, training of new hires, resolving human resource issues, and assisting the District Manager in all activities related to the total business within our district which included Delaware, the greater Northeast Philadelphia region, and King of Prussia PA.