Nicole Batista Email and Phone Number
Nicole Batista work email
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Nicole Batista personal email
I am a client-focused Enterprise Customer Success Manager for a cutting-edge SaaS software provider. My focus is maximizing value and revenue growth for customers spanning six countries, eight industries, and two languages in a fast-paced, ever-changing global environment. To deliver this, I build resilient customer relationships and tailored solutions based on each client’s unique motivations and goals.► MY SPECIALTIES:An innate ability to foster strong, long-term relationships with clients, peers, vendors, andstakeholders sets me apart from peers. I’m also known for having a tenacious passion for growth,quick adaptability, and drive to achieve goals regardless of obstacles and ambiguity. Other top skillsinclude account management, stakeholder engagement, workflow management, customerexperience, strategic planning, and event management.My customer success experience spans multiple industries, including entertainment, sports, SaaS,and insurance.► CUSTOMER SUCCESS MANAGEMENT & LEADERSHIPCustomers know they can trust me with their vision and that the delivery will meet or exceed theirexpectations. I’m transparent, fully invested in their success, and will work hard to get them wherethey need to be for sustainable growth.► SOME CAREER HIGHLIGHTS✓ Generated $250K in growth for a single account while managing a $3M+ book of business.✓ Impacted global revenue growth through long-term client relationships in the U.S. and LATAM.✓ Managed contracts for 30 corporate accounts, driving partnership services for MiamiHeat/American Airlines Arena.
Catchpoint
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Enterprise Customer Success ManagerCatchpoint Jul 2024 - PresentNew York, Ny, Us
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Customer Success Manager- Enterprise/CommercialWalnut May 2023 - Aug 2024New York, Us -
Enterprise Customer Success ManagerTomorrow.Io (Formerly Climacell) Mar 2021 - May 2023Boston, Massachusetts, UsI propel customer growth and retention. At the same time, I achieve partnership goals and objectives by aligning with clients to define their success criteria and driving success and value realization. My efforts resulted in boosting ROI as much as possible while saving costs and mitigating risks.✓ Maintain 100% GRR (Gross Revenue Retention) during my time in the role while generating significant customer growth and managing/renewing a robust book of business.✓2022 Presidents Club Award recipient✓2021 Customer Success Story of the Year -
Meeting Planner And Project CoordinatorArb Meetings And Events Feb 2020 - Mar 2021In this role, I oversaw membership management programs and maintained corporate partnerships. I also led preparations and logistics for multiple board conferences, meetings, and events while ensuring proper compliance with client contracts.✓ Integral in planning, developing, and managing membership programs, leveraging multiple tools such as Salesforce to host webinars and coordinate ~30 events with ~900 attendees.✓ Spearheaded millions of dollars in sponsorships, contract fulfillment, and project execution for corporate partners in collaboration with the Chief Executive Officer (CEO).
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Premium Services CoordinatorNew Orleans Pelicans And Saints Aug 2018 - Feb 2020I managed a $2.4M book of business and 80 premium accounts. Additionally, I served as the point person and SME on customer experience and retention. Another aspect of my role involved nurturing trust-based relationships with stakeholders and collaborating across internal departments.✓ Led the overhaul and rollout of program initiatives, including the Saints’ annual suite benefits and Pelicans Squad 6 Elite Benefits program, resulting in elite memberships that included away trips and events with the teams.✓ Oversaw quality of all corporate partnerships, aligning with sponsors to ensure customer engagement throughout events, logistical requirements, and clear communications between the venue, vendors, and attendees
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Account ManagerPremier Partners Llc Nov 2017 - Jul 2018I liaised between 100+ clients and multiple life insurance providers while ensuring first-class customer service. I also created persuasive sales presentations and managed the client and commission database.✓ Interacted with clients in the Dominican Republic and the United States, leveraging my understanding of the differing cultures, processes, and health requirements to secure the right level of insurance to cover clients’ needs.
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Coordinator Of Athletic Facilities, Game Operations And ChampionshipsDuke University Athletics Jul 2017 - Nov 2017In this position, I led stakeholder relationship management, operations, health, safety, and events, impacting four collegiate sports and NCAA championships. Additionally, I oversaw 30 student workers and handled hiring, training, scheduling, and payroll.✓ Drove clear communications with stakeholders, referees, and personnel, as well as interaction with up to 30,000 fans while coordinating logistics for large-scale tournaments and events.
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Graduate Assistant, Game/Event ManagementLouisiana State University Aug 2015 - Jun 2017Baton Rouge, La, UsI created a welcoming atmosphere and exceptional customer service for onsite visitors, fans, and spectators. At the same time, I oversaw client management programs. staff hiring, training, scheduling, and process improvement for 500 staff members.✓ Built, trained, and managed the game-day staff, including all paperwork, interviews, payroll, briefing, assignments, and deployment in addition to mentoring and developing five direct reports.✓ Hired and onboarded 11 student workers and all game-day volunteers along with creating kiosks and a binder detailing game-related FAQs, safety protocol, facilities, and other critical information. -
Coordinator, Corporate Partnership ServiceMiami Heat Jul 2014 - Jul 2015Miami, Florida, UsI managed 30 corporate partnership accounts valued at $4M in team revenue. My duties covered contract activation, execution, and fulfillment for large corporate partners. I also led project and program management for specific memberships.✓ Headed large-scale events such as golf tournaments for 200 and galas for 300 people by building vendor contracts and managing events end-to-end.✓ Helped maximize ROI via partner promotions and advertising projects, including coordinating English and Spanish radio commercial broadcasts for the 2014/2015 Miami Heat season.
Nicole Batista Skills
Nicole Batista Education Details
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Louisiana State UniversitySport And Fitness Administration/Management -
University Of MiamiSports Administration And Communications
Frequently Asked Questions about Nicole Batista
What company does Nicole Batista work for?
Nicole Batista works for Catchpoint
What is Nicole Batista's role at the current company?
Nicole Batista's current role is Enterprise Customer Success Manager | Generate Value Realization & Growth | Build Long-Term Client Relationships | Forge Strategic Partnerships | Manage Contractual Obligations.
What is Nicole Batista's email address?
Nicole Batista's email address is nb****@****lsu.edu
What schools did Nicole Batista attend?
Nicole Batista attended Louisiana State University, University Of Miami.
What skills is Nicole Batista known for?
Nicole Batista has skills like Event Planning, Event Management, Social Media, Public Relations, Sports, Social Networking, Marketing, Sports Marketing, Management, Sales, Social Media Marketing, Microsoft Office.
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