Nicole Baxter

Nicole Baxter Email and Phone Number

CS Vendor Management @ Verizon
basking ridge, new jersey, united states
Nicole Baxter's Location
Colorado Springs, Colorado, United States, United States
Nicole Baxter's Contact Details

Nicole Baxter personal email

n/a
About Nicole Baxter

Detail-oriented, technology professional with management and consulting/analysis experience and a genuine interest in human and consumer behavior. Skilled in Customer Satisfaction, Business Process Improvement, Reporting/Analysis, and Customer Retention.

Nicole Baxter's Current Company Details
Verizon

Verizon

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CS Vendor Management
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Nicole Baxter Work Experience Details
  • Verizon
    Senior Manager
    Verizon Mar 2021 - Present
    Colorado, United States
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  • Verizon
    Senior Analyst
    Verizon May 2015 - Mar 2021
    Greater Denver Area
    With the Strategic Partnership Channel (SPC), work in vendor management field operations with outsourced customer service partners. Responsible for driving results to meet/exceed targets in various KPIs. Act as a management consultant for partner leadership. Regularly provide custom reporting and analysis to senior leadership and partner leadership.
    View
  • Verizon
    Customer Service Supervisor
    Verizon Dec 2010 - May 2015
    Albuquerque, New Mexico
    Supervised a group of up to 15 customer service call center representatives at one time. Responsible for driving results in KPIs measuring customer experience, retention, cost management. Frequently met/exceeded targets. Held regular coaching sessions, development conversations, and accountability conversations when appropriate.
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  • Verizon
    Leadership Development Program
    Verizon Jun 2009 - Dec 2010
    Albuquerque, New Mexico
    Worked multiple customer service call center positions as part of a leadership development program designed to groom call center leadership. Positions included customer service representative, quality assurance/customer experience analyst, and new hire coach. Attended conferences, meetings, trainings, and other events to build leadership and management skills.
  • Wells Fargo
    Personal Banker
    Wells Fargo Oct 2008 - Jun 2009
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  • Wells Fargo
    Teller/Lead Teller
    Wells Fargo Jul 2007 - Oct 2008
    Albuquerque, New Mexico Area
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  • Macy'S
    Senior Sales Associate
    Macy'S Jul 2005 - Sep 2007
    View

Nicole Baxter Skills

Customer Service Telecommunications Sales Management Team Leadership Customer Satisfaction Call Centers Microsoft Office Wireless Customer Experience Leadership Troubleshooting Customer Retention Time Management Team Building Vendor Management Mobile Devices Process Improvement Employee Training

Nicole Baxter Education Details

Frequently Asked Questions about Nicole Baxter

What company does Nicole Baxter work for?

Nicole Baxter works for Verizon

What is Nicole Baxter's role at the current company?

Nicole Baxter's current role is CS Vendor Management.

What is Nicole Baxter's email address?

Nicole Baxter's email address is ni****@****ess.com

What schools did Nicole Baxter attend?

Nicole Baxter attended The University Of New Mexico, The University Of New Mexico.

What skills is Nicole Baxter known for?

Nicole Baxter has skills like Customer Service, Telecommunications, Sales, Management, Team Leadership, Customer Satisfaction, Call Centers, Microsoft Office, Wireless, Customer Experience, Leadership, Troubleshooting.

Who are Nicole Baxter's colleagues?

Nicole Baxter's colleagues are Soundarya Mallidi, Mandy Conner, Melissa Woodcock, Patricia Healy, Suzanne Clarke-Milton, Sri Hari Krishna Nimmagadda, Alfredo Nunez.

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