Perform all activities related to annual and interim certifications for 99-unit, Section 202/8 multifamily propertyMaintain accurate and complete resident files documenting participant eligibility and level of assistance; oversee application entry and file maintenanceEducate tenants on program requirements and obligationsRun monthly and quarterly EIV reports; research, resolve and document income discrepancies and other items of concern; maintain current and historical EIV filesCreate, review and submit monthly TRACS filesProcess tenant rent payments and other receivablesConduct resident inspectionsCollaborate with Property Director to create and facilitate community activities and eventsConduct all job functions in alignment with HUD's Occupancy Requirements of Subsidized Multi-Family Housing Programs

Exceeded 2019 sales goals by 10%Transitioned hotel sales and marketing database, website, and collateral to ensure seamless “overnight” brand conversionActively managed sales team of 8; provided strong leadership through effective objective setting, delegation, and communication. Provided constructive feedback to staff and suggestions for improved performance. Delivered appropriate recognition and corrective action as needed.Prepared annual sales plan and related budget, regularly monitoring and updating as requiredDrove sales efforts by identifying, qualifying, and obtaining new revenue opportunities. Worked closely with regional and onsite managers and directors to ensure accurate room and F&B forecasts to maximize revenue. Prepared weekly, monthly, and quarterly sales reports; presented monthly and quarterly sales recap to stakeholders. Proactively identified problems and initiated strategic solutions to minimize impact on hotel and guests.

Surpassed 2016, 2017 and 2018 individual sales goalCreated focused promotional activities and strategies to support business needs, grow revenue and maximize hotel profitability. Developed individual sales strategies for group and catering sales managersGuided sales and event team members through training and oversight to increase knowledge and support professional growth and ensure adherence to hotel policies and procedures Assisted DOS in the execution of sales strategies and annual sales and marketing plan for all market segments. Served as Sales Manager for corporate and government markets and all Conference Direct opportunities with peak room nights >30

Increased 2014 local and national corporate account ADR over 7% year over yearExceeded budgeted 2013 ADR for national accounts by 4.5%Identified trends and evaluated market position to increase account penetration. Established best practices and developed strong relationships with hotel operations team to ensure the highest level of guest service and satisfaction.Prospected and solicited current and new accounts to achieve budgeted revenue goals and increase market share. Analyzed oom production of top accounts to identify trends, evaluate market position, and make necessary adjustments to increase account penetration. Established and maintained relationships with Divisional and Global Account Managers to increase awareness and knowledge of hotel and market and drive global and national account revenues. Invited guest speaker for UHCC monthly luncheon – “Preparing for a Successful Sales Call”

Directed all single property and citywide groups and events booked by five Sales Managers. Collaborated with all hotel departments to orchestrate successful events and ensure complete guest satisfaction. Provided overall planning and direction of event logistics including check-in, banquet and event set-up, special requests and billing including rebate and commission calculation and payment. Conducted pre-and post-convention meetings with client and hotel staff.Provided overall planning and direction of event logistics including check-in, banquet and event set-up, special requests and requirements and billing including rebate and commission calculation and payment. Conducted pre-and post-convention meetings with client and hotel staff.

Follow through on all catering leads, analyzing requirements of function and availability of hotel facilitiesActively prospected for new business to increase revenue and exceed goalsPrepare eye catching catering proposals using Delphi, Publisher and other necessary programs and toolsServe as liaison between client and hotel entities to ensure exceptional serviceCreated various promotional packages for local companies to increase catering revenue and generate new businessPrepare weekly catering forecast for staff meetingFacilitate all meetings in the absence of the Director of CateringExceeded all booking and revenue goals for 2008 and 2009

Follow through on all catering leads, analyzing requirements of function and availability of hotel facilitiesServe as liaison between client and hotel entities to ensure exceptional serviceCreate and process accurate banquet event orders using Delphi Solicit organizations, corporations and individuals via inside and outside sales calls to increase bookings, revenue, and obtain further leads Exceeded 2007 wedding booking goal by 143% and 2006 wedding revenue by 254%Exceeded overall personal booking goals for 2007by 35%

Provided overall planning and direction for group contacts; including space requirements, schedule of events, catering needs, audio visual needs, etc Facilitated pre and post convention meetingsCommunicated effectively with hotel department heads to ensure event details were realized to the expectation of the clientStrived for successful events through constant communication with clients and hotel staff

Increased Membership revenue fulfillment quota by 20% while decreasing marketing expenses by 20%Negotiated and managed underwriting contracts with local and national business partners. Identified community partners to enhance fundraising endeavors and service deliveryExecuted membership cultivation plan through mailings, promotional items, events, and other outreachAssisted in the data collection, writing, and editing grant proposalsCompleted all bookkeeping functions including accounts payable, accounts receivable and reconciliationPrepared monthly financial statements for board meetingFacilitated employee and volunteer trainings