• Manage the planning, prioritization and strategizing of Information Technology and Information Security services and projects, while coordinating the long-term roadmaps for IT and Information Security Departments in line with the Company mission and applicable laws, regulations and frameworks.

• Responsible for the management of designated projects and priorities overseen by Enterprise Strategy.• Worked with leaders throughout the organization to lead and manage designated complex, high-prioritystrategic initiatives and cross functional projects.• Developed and managed the development of project deliverables such as charters, budgets,schedules, and project plans on designated projects.

• Owned the business strategic direction of the company’s content and workflow management system.• Tracked deliverables and progress towards on time completion with quality while measuring and communicating outcomes at regular intervals.• Lead and supported IT team efforts to document requirements, create system documentation, develop functionality, and maintain the system.

• Identified opportunities to create and increase efficiency and quality in all activities. • Served as a project leader, liaison, and supervisor for projects by providing coordination, direction, guidance, and solutions. • Facilitated discussions and provided support across multiple departments and functional areas for user acceptance testing, IT ticket prioritization, and management.

• Guided and directed the Operations team to deliver exceptional service to agents and insureds and supported profitable underwriting growth by ensuring clear and consistent processes were developed. • Reported, monitored, and worked cross-departmentally to timely resolve team and agent policy processing or system issues. • Managed and/or participated in projects to improve existing and/or to implement new workflows and systems.

• Lead specialist team members and assisted with company initiatives.

• Provided leadership and high level quoting, issuance, and endorsement services.

• Processed submissions, quotes, issuance, endorsements, audits, and renewals.