Nicole Brooke, Mba, Pmp Email and Phone Number

• Develop, improve, and operationalize critical tools and training to enable effective use by PMs throughout the company. • Champion all executive projects. • Ensure cross-functional alignment and organizational support for the execution of the operational plan.• Create, nurture, and provide leadership for a community of PMs from across the company. • Coach and mentor project management practitioners and share knowledge of best practices. Identify best practices and lessons learned.• Collaborate with regional and functional leadership teams on continuousimprovement initiatives to achieve company objectives. • Monitor KPIs and solicit direct feedback from key stakeholders to ensure progresstoward the company’s strategic plans. • Serve as a critical member of the company’s leadership team to influence strategic priorities and initiatives. Identify key decision milestones. • Develop and implement relevant PMO internal controls to ensure compliance with business standards.• Drive implementation of proactive quality and problem-solving processes. • Responsible for change management planning and execution.• Collaborate with other departments, as required, to execute timelines to meet strategic goals. • Develop, implement, and govern program management processes, tools, templates, policies, and metrics.

• Select and develop instructional materials; plan and organize instruction to enhance student learning; create appropriate assignments to encourage student learning, the development of communication skills, and higher order thinking; and use available instructional technology, as appropriate.• Demonstrate deep subject knowledge, including key concepts, current and relevant research, methodologies, tools and techniques, and meaningful applications.• Evaluate student learning by creating and applying course competencies and accurately evaluating student progress. • Preparing students for assessments and providing helpful performance feedback. • Keeping up to date with advancements in the field and integrating new knowledge into lessons. Committed to professional development by keeping current in myrespective discipline.• Demonstrate interpersonal and communication skills that result in clear communication of subject matter to the students.

Product Owner• Focus on product delivery milestones based on customer value.• Reviews and approves technical backlog items created by Engineering SME.• Exposure and contact with customers to help understand their needs of our product.• Collaborate with internal Stakeholders to define sprint goals and product releases. • Attend Scrum ceremonies; Enforce Scrum methodology.• Authority to cancel or repurpose sprints based on customer responses. • Work with Engineering team to ensure stories are properly decomposed and acceptable for tasking. Program Manager/Scrum Master/Project Manager• Lead the program team: build it, manage it, and motivate it, as required. Coach and mentor the team, building their maturity and authority.• Responsible for designing, coordinating, and improving the internal program of the organization. Ensure goals are met in areas including customer satisfaction, quality, and team member performance. • Develop an evaluation method to assess program strengths and identify areas for improvement. Expand program offering and enhancing the quality of existing programs. • Report on program performance to executive team and directors. Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services• Maintain positive relationships with internal and external clients/customers by providing timely and accurate reporting for each project phase. Report progress to senior stakeholders and sponsors. • Control projects that deliver benefits to the business and the clients by balancing both value and cost. • Identify and continuously manage project risks to ensure the delivery of goals is not negatively impacted. • Manage a team for the phases of the software development lifecycle (SDLC) for internal and external Client solutions.• Excellent client/customer facing skills. Successfully able to demonstrate the delivery of results by identifying key requirements.

• Ensure compliance with the portfolio of contract requirements through engagement with both internal and external stakeholders.• Prepare and deliver regular, effective communications to ensure that project leaders and senior leadership are adequately apprised of project statuses, successes, risks and issues.• Advise and engage with project delivery teams, business operations staff, and executive team on contracting matters, program analysis and review. • Assist with strategic planning initiatives.• Deliver quality project documentation (briefings, documents, plans, reports, etc.) to the government customer and corporate office in support of the overall project.• Prioritize new technology initiatives, projects, and tasks as needed.• Identify risks and issues that will impact project performance and delegate the right resources to define, recommend and implement corrective courses of action. • Assist with business development and proposal efforts as needed.• Drive the creation or revision of policies and procedures to ensure they scale with changing internal business requirements while meeting evolving requirements from a broad supplier and customer base.

• Directed an inside sales force (Inside Sales) consisting of two Sales Managers, two Senior Representatives, on-site clinical nurse, and 19 Representatives.• Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills and product knowledge development.• Provided high standards of ongoing training for the medical representatives so that they possess sufficient medical and technical knowledge to present information on the company’s products in an accurate manner. • Remained current on industry trends, market activities, and competitors for surgical equipment sales.• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices. • Developed project scope and manage key action plans from start to finish. Comprehended the overall business strategy. • Organized team to sell surgical equipment products by establishing contacts and developing relationships with prospects; recommending solutions. Coordinated training sessions for hospitals and surgical staff.

• Trained new hires on Bed Bath and Beyond policies and procedures. Continue education and training of employees through the BBB University training programs.• Ensured that quality, customer service, safety standards are met – Resolve safety, legal and security issues.• Resolved customer concerns with a positive and professional demeanor.• Supported customer/business awareness by participating in a fast-paced, changing commercial environment. Update superiors on business performance, new initiatives and other issues. • Promoted a cohesive team environment by assisting other departments. In addition, deal with employment issues such as interviewing/hiring potential employees.

• Orchestrated the activities of a team of 75+ stateside staff and 100+ offshore staff located in India who handled the analysis, regulatory compliance, and processing of mortgages in default for several major banks throughout the United States. • Enhanced relationships with internal and external partners that included Legal and Internal Audit through written and verbal communication.• Coordinated closely with clients to identify and provided timely resolutions of project conflicts. Provided a high level of customer satisfaction through effective needs assessment and product knowledge. Maintained professionalism and rapport with clients and customers to ensure future business encounters. • Planned financial analysis to ensure profitability through strict adherence to budgetary guidelines; Established forecasts and developed project/capacity plans by monitoring P&L budget variances, risk management, and executed appropriate staffing adjustments, including cost control/reductions. • Developed unit policies and procedures. Managed the development and implementation of multiple project facets that ensured meeting strategic business plans and organizational objectives.• Accomplished staffing objectives by selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees; delivered clear communication of job expectations; recommended compensation actions while appraising job contributions.

• Directed call center operations for several locations in the United States and international countries. Managed a team of 2-5 Supervisors and 80+ associates. • Managed to meet/exceeded profitability, call center statistics, and other key performance indicators across the call center. • Increased annual customer service levels through improved operations efficiency. Conducted pre and post implementation analysis to determine areas for project improvement. • Developed comprehensive training and team motivational programs for frontline managers and hourly team members. Conducted seminars and sessions to train managers, supervisors, team leaders within the company. • Utilized a consultative coaching style that improved retention and performance. • Established performance goals that focused on meeting desired metrics and quality assurance standards. • Maintained positive relationships with internal and external clients/customers by providing timely and accurate reporting for each product phase.