Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues. Held a high approval rating and percentage of customer loyalty. Copied, logged and scanned supporting documentation and placed all information in client files. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Collected rent and tracked resident payments and information in Yardi, Resman, and Knock property management systems Validated rental eligibility by using Corelogic’s verification process.

Managed the store stock levelsMade key decisions about stock level and stockcontrolInitiated changes to improve business; Example-Revising floor set to ensure the store can completeeffectively in retail marketMaking records of customer preferences and buyinghabits

Ability to operate general office equipment, like computer and telephone systemExcellent communicator with sound organizational and management skillsIn- depth knowledge of cash handling Worked with the connectship program to pick and ship customer orders

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and securitypractices.Greet customers and ascertain what each customer wants or needs.Giving full attention to what other people are saying, taking time to understand the points being made, askingquestions as appropriate to determine the needs of the customer.Apply logistical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions orapproaches to problems.

Working with architectural features of store to maximize the available spaceIdentifying and sourcing props, hardware, and lightingSeeking feedback from colleagues and customers on visual impact of displays and implementing changeLeading and motivating teams to complete displays in timely manner

Maintained a neat and orderly stockroom, ensuring goods are available on sales floorReported regularly to the stockroom manager and assisted them in administrative executionsProcessed related paper work

Monitored sales floor, talking to staff and customers, and identifying and resolving urgent issuesUpdated superiors on business performance, new initiatives and other issuesResponded to customer comments and complaints