Nicole Calhoun Email and Phone Number

Residential group home provider for adults with developmental disabilities.

-Project Manager for Implementation of (Cerner) SurgiNet Perioperative System for CHS Stanly-Facilitated the Integration of STAR, Pyxis, eMerald, and Chargemaster applications with SurgiNet-Go Live support for System wide Cerner EMR implementation-Successfully managed the upgrade from ICD-9 to ICD-10 for the surgical services applications-Managed the hardware migration for the ProVation application and database servers to Citrix servers-Build and maintain reports in Discern Analytics, PowerInsight, and Business Objects-Perform application build, support, upgrades, and implementations for (Picis, SurgiNet, ProVation, and ASOBGYN)-Development of Cerner SurgiNet User Acceptance Testing scripts-Design and build of Cerner SurgiNet Charge Services, Scheduling, and Perioperative documentation

-Support, managed, and maintained over 25 IT applications and hardware components within a mail order pharmacy operations/ fulfillment center. (To include: MailRx, QS1, Pharmacy 2000, ImageNow, Eyecon, AccuCount, Parata)-Coordinate system implementations and system upgrades for various applicationso Creating RFQ’s (Request for Quote) documents o Create and oversee the execution of test and go-live planso Test and coordinate upgrades for IVR and API componentso Coordinate vendor contracts for service and maintenance Work with Pharmacy Management and Executive Leadership team to achieve organizational IS initiatives-Lead and participated in various Kaizan Events as a part of the corporate continuous improvement strategy -Create ad hoc reports using Crystal Reports -Developed Pharmacy Turn Around Time Metrics using Crystal Reports and Excel Pivot Tables-Coordinate and conduct meetings for project implementation and project status as well as routine update reports-Establish ODBC connections to various data sources (Crystal Reports to MailRx)-Create and execute SQL queries -Create data extracts/files for various ftp file transfers to vendors-Assist clients with troubleshooting systems problems and creating/ managing user accounts-Monitors system performance and communicate service interruptions to Management/Leadership team

Teach courses:Intro to Computers, MS Office, Database Design/Modification, SQL, and Database Normalization

-Coordination of third party contracts.-Develop training documentation and curriculum.-Train clients on QS1 pharmacy dispensing software, and support end users through go-live.-Coordinate system implementation, and system configuration/printer setups.

-Coordinated, scheduled, and conducted online training, onsite training, and train-the-trainer sessions using GoToMeeting. -Coordinated, tested, and loaded data for data conversion clients, and created pricing structures for clients and other trainers. Worked with Two Point and InfoWorks.-Developed training documentation and curriculum using MS Word, Adobe, and SnagIt.-Developed a training database using MS Access, designed to track training information, provide performance measurements, and establish a flow of processes within the training department.