Nicole Cano Jimenez Email & Phone Number

Lane Cove North, Nsw, Au

Sydney, New South Wales, Australia

Australia

Assisted customers with technical difficulties related to company services.Collaborating with other teams to resolve complex customer issues.Keeping detailed records of customer issues and resolutions for future reference.Key AchievementsIdentifying areas for process improvement through collaboration with other relevant teams.Prioritizing and managing time effectively to handle a high volume of customer inquiries.

Sydney, New South Wales, Australia

Coordinate and oversee routine maintenance, repairs, and inspections of the facilityAssisted in the development and management of the facility's budget.Handle guest inquiries, requests, and complaints.Key AchievementsAssist in planning, optimizing, and increasing the occupancy rateIdentify opportunities for energy conservation and waste reduction.

Sydney, New South Wales, Australia

Assisted managers with quickly resolving service- and food-related issues.Set up the dining area and tables for service with efficiency, allowing for customer turn arounds to occur seamlessly. Ensuring venue capacity was being always utilised to its full potential, contributing to larger profit margins.Utilised observational skill to collect glassware and plates from tables to allow for quick and accurate service of foods and drinks. Creating table space for orders to be delivered without delay and contributing to 100% customer satisfaction.Cultivated positive guest relations by managing information and orchestrating speedy seating.Assigned patrons to tables suitable for needs and restaurant section rotation.Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.

Sydney, New South Wales, Australia

Conducted workshops for classes for 10-40 students.Collaborated in the creation of STEM classes for year 3-7-grade students.Introduced students to concepts in algebra and problem solving to encourage recall of educational content.Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Managed on-site evaluations, internal audits and customer surveys.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Performing educational brigades to rural regions about solar energyAssist in conducting site surveys and assessments to evaluate the feasibility of solar energy installations.Maintain accurate records of project details, including design specifications, equipment used, and as-built drawings.Address client inquiries and provide technical support as needed.Key AchievementsSupport the development of project plans, including timelines, budgets, and resource requirements.Evaluate and report on the environmental impact of solar projects.

Master Of Engineering Management

Master Of Engineering - Meng, Energy Planning And Policy

Bachelor'S Degree, Energy Engineering