Nicole Case Email & Phone Number

Hunt Valley, MD, US

Lead the title operations with a focus on building strong customer relationships, maximizing the company’s operating performance and developing a strong team and culture.

Westlake, Texas, US

Led the Business Process Outsourcing Operations (Services, Implementation, Training and Product) to support the 4 customer segments of automotive dealerships, insurance companies, body shops & collision and fleet in the United States, comprising over 1,200 personnel in multiple states and countries. - Turned around a business in trouble to doubling monthly.

Atlanta, GA, US

• At Cox Automotive, Inc., directed the client operations for four product lines, encompassing implementation, training, utilization, and customer support. Entrusted with managing entire aspects for the F&I business and.
• Standardized KPIs, curated high-end service experience for clients, yielded tangible business outcomes, and instilled a collaborative environment by interlinking disparate teams to drive change.
• Led the F&I and EA businesses to exceed budget by $2M through Q3 2022 in a challenging market.

Atlanta, GA, US

• As AVP, Operations, Collateral Management Services, I spearheaded the operations of the largest title management company in the United States, comprising over 750+ personnel in three states, 7.4K lender partners, and.
• Yielded 50% growth in an established business during three years and transformed cash flow from negative to significantly positive.
• Exceeded revenue budget and EBITDA by 6% and 22%, respectively, while paying premium pay, leading the business successfully through the COVID pandemic.
• Drove improvements by 4% to 94% over nine KPIs in 2020 and expanded to support all four BPO businesses after establishing a Center of Excellence for quality systems.
• Improved retention and advancement by 89% and 29% in two years by devising an emerging leaders' program for the team.
• Boosted overall performance and productivity by implementing price increase, reducing custom work, acquiring large clients, refocusing the product on the needed basics, and creating prioritized roadmaps.

Norfolk, Virginia, US

• At Dominion Dealer Solutions, I led the digital marketing products and outsourced services organization, a multi-million-dollar business in the automotive industry. Moreover, I established and implemented mobile and UX.
• Orchestrated new product rollouts and exceeded budgetary goals for the first time in three years by turning around a team in culture and results within six months.
• Established and implemented mobile and UX standards for the first time to deliver a high-end product usage experience across all products in the company.
• Ensured cohesive messaging and optimized business performance/growth by devising and executing the digital marketing strategy across a previously unaligned cross-functional organization.

West Chester, Ohio, US

• At Cornerstone Brands, Inc., I headed the digital commerce product management and testing team for an HSN, Inc. business unit, a $3B interactive multi-channel retailer. A small section of my noteworthy accomplishments.
• Accelerated digital penetration to 66.5% by the end of 2013 through multifaceted project launches, such as international digital commerce, new Search and Browse, and a redesign of a Gift Registry and Wishlist.
• Increased mobile sales by 53% and 27% in 2013 and 2014 through the roll-out of a new mobile platform.
• Generated 20% of the sales for November and December by mitigating risks and ensuring purchase transaction processing for eight brands through Black Friday and Cyber Monday.

Dayton, OH, US

• As Director, Digital Marketing Product & Services, I led a team of 100 + focused on digital marketing, advertising products, and outsourced services. Some of my contributions to the organization include:
• Inaugurated four new service businesses in 2010, achieving YOY growth of over 200%.
• Achieved new manufacturer endorsements and expedited growth by launching a new brand on October 5th, 2011, Naked Lime Marketing.Other Reynolds and Reynolds positions, June 1999 – March 2007Director, OperationsDirector.

Woking, Surrey, GB

• Sales Representative. Bulk sales representative of industrial gases for BOC Gases. Responsible for bringing in new accounts and maintaining 100 existing accounts from Los Angeles down to Tijuana. Accomplishments include:
• Exceeded aggressive price increase goals by 11%
• Signed all new business with open escalation pricing terms

Arlington, Virginia, US

• Summary: Directly responsible for the daily operations of 39 personnel, covering an area of 300 square miles. Plan and conduct recruiting campaigns and allocate resources to expand the company’s market. Interact with.
• Received honors for Top Recruiting Company FY97
• Sold three tough sale schools on the Armed Forces Vocational Aptitude Battery TestOther United States Army positions, June 1993 – May 1997Battalion S3 (Operations)Platoon LeaderBrigade XODeployed to Bosnia-Herzegovina