In my role as Manager of Career Development & Training at HKU Business School, I provided essential support to postgraduate students by organizing career events, engaging with recruiting partners, and managing marketing efforts on social media platforms. My responsibilities included overseeing the annual "HKU Business School Career Fair" and participating in networking events to build connections and explore opportunities in diverse sectors.

As a Centurion Relationship Manager at American Express, I excelled in developing and maintaining emotional connections with Top Tier Centurion Cardmembers, driving customer satisfaction and achieving business results.• Introduced new launch benefits and privileges to cardmembers, keeping them up-to-date with the Company's offerings.• Managed a portfolio of high-net-worth individuals, nurturing relationships and identifying cross-selling opportunities.• Participated in Centurion & Partners' Events, handling pre/post-event arrangements and providing assistance during the events.

As the Assistant Front Office Manager at Mandarin Oriental Hotel Group, I was responsible for ensuring the efficient operation of the Front Office Department. I focused on maximizing guest satisfaction, driving room revenues, and upholding the quality standards required by the hotel. This role allowed me to develop strong leadership and organizational skills in a luxury hospitality setting.

As an Assistant Manager at Mandarin Oriental Hotel Group, I oversaw the seamless operation of hotel functions, ensuring guest satisfaction through effective complaint handling and collaboration with the Security and Crisis Management Team for health, safety, and security matters.