* Responsible for generating comprehensive reports that document insights & learnings.* Create and keep up-to-date standard dashboards and alerts I.e RM Performance Scorecards and scoresheets* Conduct ad-hoc analytical tasks as required. e.g.:Providing analytical support for business planning.

* Develop training materials and conduct training to instill Lean Six Sigma foundation and service excellent concepts in every division staff.* Review and assess process improvement quick wins performed by each department based on defined guidelines.* As part of the committee to build continuous improvement awareness through divisional Quality Roadshow.* As department quality representative to deliver quality mindset to all the staff in the department.* As risk coordinator to deliver risk mindset to all the staff in the department and ensure all critical documents are maintained in appropriate databases/ files.*As project coach to facilitate quality projects and Six Sigma Yellow Belts' projects* Conduct Root Cause Analysis for complaint cases logged by customers through system.* Analyze organization wide customer complaints and integrate to respective departments in Operations and Technology for complaints closure.* Prepare service management reports to management level on monthly basis.* Manage “rewards and recognition” pillar for Operation and Technology’s Quality framework.

* Remittance transactions processing (SWIFT) for Malaysia and Singapore.* Met 100% transactions KPI as per bank service level agreement.* Managed team of two for one of the remittance products – Outward SWIFT via Velocity system.* Automated department’s manual processes by using Excel formula.* Effective communication with different divisions while driving Six Sigma Green Belt project.

* Cards processing for new applications and credit limit review.* Reviewed customer documents to ensure all met Bank Negara Requirements.* Met 100% transactions KPI as per bank service level agreement.