Nicole Connell Email and Phone Number

• Provides professional services such as consultation, software readiness, and education to clients on software products.• Assists with designing and conducting knowledge transfer sessions on site or through webinars.• Educates users on fundamental software functionality essential to the solution as well as on data entry, system administration, user security, and user permissions.• Performs consultation/analysis of client business model to identify and document client requirements regarding products and functionality.• Plays an active role in troubleshooting client issues. Works with the Support or Development departments to escalate and follow through on more complex issues.• Keeps up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.• Creates both client-facing and internal documentation such as "quick tips" and "how tos".• Acts as liaison between the client and company’s technical staff including conveying technical information of basic complexity so that non-technical individuals can understand.