Nicole Cusimano Email and Phone Number

Responsible for overseeing the day-to-day operations including identifying and improving processes and workflows, onboarding, benefits administration, learning and development and employee relations.• Improved employee attraction and retention strategies by implementing paid time off policies, team building, employee recognition and employee bonuses• Implemented Gusto and served as the administrator to streamline I-9 verifications, onboarding, timekeeping, payroll, benefits and record maintenance • Led, developed and maintained weekly scorecards with KPI metrics, providing quick insight to areas that needed immediate attention • Collaborated with department leads to develop a comprehensive Standard Operating Procedures manual for all phases of the personal injury lifecycle, ensuring firm-wide consistency• Enhanced employee productivity by migrating from a server-based case management software to cloud-based system with increased functionality and reporting. Responsible for set up, troubleshooting and training • Increased client acquisition with introduction of intake software that dynamically sent fee agreements with automated follow up• Tracked, verified and handled all client, vendor and provider disbursements

• Led Agency’s largest golf client, managing 90-120 projects monthly with multi-million dollar annual budget • Guided strategy and GTM tactics for new player and product launches utilizing all advertising channels and managed multilingual website updates through Kentico CMS• Maintained ownership of client and agency fiscal responsibilities from creation of estimates, budgets, QvA analysis, projections and monthly billing • Facilitated and managed production projects with outside vendors including printers, photographers, videographers and freelancers

• Responsible for the strategy and overseeing the day-to-day operations for key accounts, ensuring projects were delivered on brand, on budget and on time • Managed annual marketing strategies, plans and promotions for high volume gaming client• Retained all clients during 300% service fee increase• Researched and maintained working knowledge of client's competitive landscape to continually provide insight and recommendations