Nicole Dorman Email & Phone Number

• Serve as the academic advisor to multiple online Graduate Programs through the Brooks College of Health.
• Review applications and coordinate entry into the MS Nutrition Online Program.
• Prepare and maintain accurate enrollment files to keep students on track.
• Communicate with students regarding important dates and deadlines coming up throughout the year.
• Manage student files and coordinate with the Program Directors to ensure successful registration.
• Work as a team with the other Brooks College of Health advisors to assist incoming inquires via phone, email, and in person walk-ins.

• Coach and recruit prospective students for undergraduate and graduate level online nursing programs
• Serve as primary contact for students in pre-admission status
• Serve as liaison between newly admitted students, program administrators, and academic advisors
• Advise students regarding the application process, admissions requirements, and general program information via phone, text, and email
• Work closely with online program coordinator/academic advisor to provide ongoing student support

• Communicate with 30-40 students on average daily about their financial aid.
• Counsel students one-on-one on their financial aid.
• Utilize Banner and Campus Logic to analyze student documents.
• Update student's accounts and process all financial aid for about 1,400 students per semester

Jacksonville, Florida

• Provide customer service for 150-200 students a week with questions about admissions, records, registration and financial aid through email, by phone or in person.
• Analyze data and answer questions with regard to the Family Educational Rights and Privacy Act.
• Master the UNF Admin Apps system and Banner to retrieve information about the student’s account.
• Notate in the student’s record a detailed account of the advising session.
• Communicate effectively with the students to ensure they understand what is happening with their accounts.
• Solve problems for students by working with other offices to get done what is needed.

Jacksonville, Florida Area

• Responsible for seating and attending to 300 customers a night.
• Utilize communication and people skills on a regular basis.
• Mastered the Box Office Magic system used to make reservations and keep track of guests.
• Trained incoming hostesses in the Box Office Magic system, seating, service and all other aspects of the position.
• Responsible for answering about 50 phone calls a day to the theater from guests and other business inquirers.
• Keep track of about 100 sales made throughout the day and ensure the deposits are correct at the end of the day.

Jacksonville, Florida

• Coordinated 40 files and scheduled 15-20 patients a day over various US time zones for worker’s compensation claims.
• Provided customer service for 10-15 clients calling in with questions over an allotted time in the call queue.
• Mastered teamwork to complete daily goals to schedule all patients in my queue and in my team’s queue

Orlando, Florida Area

• Coordinated checking in and seating 50-100 guests a night.
• Utilized people skills and communication skills to satisfy guests in person and over the phone.
• Responsible for answering all calls to the restaurant and making reservations.
• Mastered Open Table for reservations.