Nicole D. Rice Email and Phone Number
Nicole D. Rice work email
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Nicole D. Rice personal email
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In a career of 15+ years spanning operations, business development, and partnership/alliance building at market leaders in the global payments and ecommerce spaces, I have excelled in developing and implementing robust, data-driven processes, systems, and KPIs/metrics to build and scale business operations from the ground up to multimillion-dollar ventures while maintaining alignment with strategic business plans. My consistent track record of success is also based on my ability to establish and maintain strong relationships with leadership, cross-functional teams, and external partners to drive the end-to-end execution of strategic growth initiatives. Career Highlights: ★ Decreased chargeback costs by 64% and increased case wins by 65% at Global Performance Commerce by hiring a third-party chargeback mitigation company and coaching globally distributed teams on utilizing dashboard insights and resolving payment issues.★ Secured $150M in revenues for merchant processes across the U.S, Canada, Brazil, Europe, and Asia for clients/partners at Global Performance Commerce and won back multiple reserve releases through banks and PayPal. ★ Led the integration of PayPal and alternative payment options into the CRM and evaluated performance to ensure optimal volume capacity at Global Performance Commerce by engaging with frontend/backend developers to build and integrate tools and processes. ★ Increased the number of eCommerce transactions by 200% for globally distributed third-party resellers at Adverse Media by establishing and scaling best-in-class capabilities, monitoring sales results, and evaluating the feasibility of new offers and verticals. ★ Spearheaded the development and launch of a SaaS chargeback management software platform from the ground up at Midigator, including creating value propositions for clients and overseeing account management, onboarding, and client support. ★ Scaled AdBoom into a $300M, 150+ employee operation by overseeing all HR and operational functions, including hiring and training top talent, managing payroll, conducting performance reviews, creating employee handbooks, and crafting operating procedures.
Plushpay
View- Website:
- plushpay.com
- Employees:
- 2
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PlushpaySan Diego, Ca, Us
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Head Of Payments & Banking Global OperationsDfo Global Performance Commerce Aug 2020 - Dec 2023San Diego, California, Us★ Lead and scale day-to-day operations to support strategic objectives, ensure operational plans align with business priorities, resolve complex problems, and engage in the strategic management of projects aimed at optimizing performance and productivity. ★ Develop consultative client/partner relationships, accelerate adoption, and integrate white-label platform products by engaging with internal sales teams and external partners/resellers, in addition to collaborating with team leads to ensure accountability and improve efficiency. ★ Drive revenue growth for the company and resellers by onboarding new clients and crafting strategic partnership plans, offering various payment process solutions for third-party clients, and providing comprehensive support to increase processing capacity. ★ Create high-volume workflows and processes to meet the operational needs of stakeholders/strategy and optimize operational and technical capabilities across the partner lifecycle by eliminating inefficiencies, bridging process gaps, and prioritizing investment in people/tools. ★ Train and empower globally distributed teams to use new/upgraded platforms, craft comprehensive manuals to optimize training and scalability, and work with senior business stakeholders, including ownership and C-Suite counterparts, to drive business objectives.★ Collaborate with frontend/backend developers and campaign management to resolve UI and API issues in the CRM system, oversee R&D efforts to facilitate product/solution improvements, and develop value propositions to sell white-label products to third-party clients. -
Vice President Of Payments & OperationsNexus Group Media, Llc Jan 2020 - Aug 2020★ Drove transformational change to optimize risk controls and security-leading practices while maximizing the transactions for products marketed by the organization and increased domestic and international processing power for eCommerce third-party resellers.★ Worked with key business stakeholders to develop and execute high-impact strategies, provide thought leadership, devise solutions for complex problems, and ensure operations aligned with company priorities and vision.★ Engaged with international developers to upgrade and improve site/platform based on the voice of the customer insights and industry standards, enabling efficient underwriting approval, management of chargeback ratios and reserves, and improved customer service. ★ Translated insights from data analytics to identify the root cause of issues and inform strategic decision-making, implemented risk mitigation strategies to meet all legal and compliance requirements, and executed process changes to optimize operational accuracy and efficiency.
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Director Of Operations & MarketingAdverse Media Group, Llc Oct 2018 - Oct 2019★ Spearheaded operations strategy development, planning, and execution in collaboration with business stakeholders to accelerate and achieve consistent business growth, deliver best-in-class customer experience, and improve the efficiency of operational processes. ★ Managed commission revenues for media buyers and sales teams and engaged with cross-functional teams, including data, privacy, AdTech, and MarTech teams, as well as platform partners to drive strategic projects.★ Oversaw the development and integration of a domestic and international merchant processing system to enhance the quality and quantity of merchant services and partnered with engineering/product teams in developing tools across business lines to improve productivity. ★ Evaluated business results leveraging performance indicators to define goals, created comprehensive GTM strategies to introduce new products/solutions, and managed relationships with brands/sellers to drive onboarding operations and expand customer base.
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Chief Operating OfficerAdboom Group Inc. May 2012 - Mar 2018★ Transitioned from AdBoom to Midigator to lead the development and launch of a SaaS-based chargeback management software, managed partnership operations and sales efforts to drive revenue growth, and drove strategic initiatives to elevate the customer experience. ★ Recruited as the first employee of AdBoom to serve in a customer-facing role overseeing diverse, rapidly evolving business functions for the group’s companies, including Influx’s brands, Midigator, and CPA Ventures. ★ Engaged directly with managing partners to present performance reports and provide mission-critical advice and worked with C-Suite executives to drive corporate strategy development, define business objectives, and align operations with corporate vision and values.★ Drove the development, launch, and marketing of new products, including conducting robust market research on potential offers and verticals, creating cost-saving analysis, defining sales metrics, developing go-to-market strategies, inventory controls and leading profit maximization efforts.★ Built and scaled high-performing teams, optimized employee engagement, coached and mentored individual staff members, and drove targeted training programs to facilitate company-wide knowledge management and improve performance. ★ Led the client onboarding process and cultivated trust-based relationships with clients to understand customer needs, ensure awareness of services available, and oversee the development and testing of software performance.★ Championed multiple successful office expansions, including in San Diego, Utah, and the U.S. Virgin Islands, to facilitate business growth.
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Operations ManagerParadigm Investment Group Apr 2005 - Jan 2011Us★ Provided high-level business support to executives and managers leveraging market insights, translated metrics to identify and communicate key business drivers, and presented comprehensive reports to facilitate data-driven decision-making. ★ Oversaw the end-to-end execution of various special projects, including building and managing new inventory control and customer relationship management systems.
Nicole D. Rice Skills
Nicole D. Rice Education Details
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San Diego Miramar CollegeGeneral
Frequently Asked Questions about Nicole D. Rice
What company does Nicole D. Rice work for?
Nicole D. Rice works for Plushpay
What is Nicole D. Rice's role at the current company?
Nicole D. Rice's current role is Senior Operations Executive | Head of Payments & Banking Global Operations | Payments & Ecommerce Strategy, Operations & Partner Management.
What is Nicole D. Rice's email address?
Nicole D. Rice's email address is ni****@****ail.com
What schools did Nicole D. Rice attend?
Nicole D. Rice attended San Diego Miramar College.
What skills is Nicole D. Rice known for?
Nicole D. Rice has skills like Leadership, Direct Marketing, Social Media, Managing Partner Relationships, Strategic Partnerships, Online Marketing, Account Management, Sales, Reporting And Analysis, Business Acumen, Event Planning, Advertising Operations.
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