Nicole D. Rice Email & Phone Number

San Diego, Ca, Us

San Diego, California, Us

★ Lead and scale day-to-day operations to support strategic objectives, ensure operational plans align with business priorities, resolve complex problems, and engage in the strategic management of projects aimed at optimizing performance and productivity. ★ Develop consultative client/partner relationships, accelerate adoption, and integrate white-label platform products by engaging with internal sales teams and external partners/resellers, in addition to collaborating with team leads to ensure accountability and improve efficiency. ★ Drive revenue growth for the company and resellers by onboarding new clients and crafting strategic partnership plans, offering various payment process solutions for third-party clients, and providing comprehensive support to increase processing capacity. ★ Create high-volume workflows and processes to meet the operational needs of stakeholders/strategy and optimize operational and technical capabilities across the partner lifecycle by eliminating inefficiencies, bridging process gaps, and prioritizing investment in people/tools. ★ Train and empower globally distributed teams to use new/upgraded platforms, craft comprehensive manuals to optimize training and scalability, and work with senior business stakeholders, including ownership and C-Suite counterparts, to drive business objectives.★ Collaborate with frontend/backend developers and campaign management to resolve UI and API issues in the CRM system, oversee R&D efforts to facilitate product/solution improvements, and develop value propositions to sell white-label products to third-party clients.

★ Drove transformational change to optimize risk controls and security-leading practices while maximizing the transactions for products marketed by the organization and increased domestic and international processing power for eCommerce third-party resellers.★ Worked with key business stakeholders to develop and execute high-impact strategies, provide thought leadership, devise solutions for complex problems, and ensure operations aligned with company priorities and vision.★ Engaged with international developers to upgrade and improve site/platform based on the voice of the customer insights and industry standards, enabling efficient underwriting approval, management of chargeback ratios and reserves, and improved customer service. ★ Translated insights from data analytics to identify the root cause of issues and inform strategic decision-making, implemented risk mitigation strategies to meet all legal and compliance requirements, and executed process changes to optimize operational accuracy and efficiency.

★ Spearheaded operations strategy development, planning, and execution in collaboration with business stakeholders to accelerate and achieve consistent business growth, deliver best-in-class customer experience, and improve the efficiency of operational processes. ★ Managed commission revenues for media buyers and sales teams and engaged with cross-functional teams, including data, privacy, AdTech, and MarTech teams, as well as platform partners to drive strategic projects.★ Oversaw the development and integration of a domestic and international merchant processing system to enhance the quality and quantity of merchant services and partnered with engineering/product teams in developing tools across business lines to improve productivity. ★ Evaluated business results leveraging performance indicators to define goals, created comprehensive GTM strategies to introduce new products/solutions, and managed relationships with brands/sellers to drive onboarding operations and expand customer base.

★ Transitioned from AdBoom to Midigator to lead the development and launch of a SaaS-based chargeback management software, managed partnership operations and sales efforts to drive revenue growth, and drove strategic initiatives to elevate the customer experience. ★ Recruited as the first employee of AdBoom to serve in a customer-facing role overseeing diverse, rapidly evolving business functions for the group’s companies, including Influx’s brands, Midigator, and CPA Ventures. ★ Engaged directly with managing partners to present performance reports and provide mission-critical advice and worked with C-Suite executives to drive corporate strategy development, define business objectives, and align operations with corporate vision and values.★ Drove the development, launch, and marketing of new products, including conducting robust market research on potential offers and verticals, creating cost-saving analysis, defining sales metrics, developing go-to-market strategies, inventory controls and leading profit maximization efforts.★ Built and scaled high-performing teams, optimized employee engagement, coached and mentored individual staff members, and drove targeted training programs to facilitate company-wide knowledge management and improve performance. ★ Led the client onboarding process and cultivated trust-based relationships with clients to understand customer needs, ensure awareness of services available, and oversee the development and testing of software performance.★ Championed multiple successful office expansions, including in San Diego, Utah, and the U.S. Virgin Islands, to facilitate business growth.

Us

★ Provided high-level business support to executives and managers leveraging market insights, translated metrics to identify and communicate key business drivers, and presented comprehensive reports to facilitate data-driven decision-making. ★ Oversaw the end-to-end execution of various special projects, including building and managing new inventory control and customer relationship management systems.