Oversees development and delivery of digital programs with major university partners. Intentional focus on experiential and work-integrated learning, all while creating a sense of community and belonging for learners.

Nurtures client relationships for corporate collaborations within the Experiential Digital Global Education group. Manages digital learning project intake and review process.

Level Education offers short and intensive programs out of Northeastern University that provide learners with the hands-on experience and lifelong learning opportunities needed to navigate today's ever-changing professional landscape.• Led strategic planning efforts and identified new business opportunities• Managed marketing team from campaign creation and digital spend through in-person events to drive brand awareness and enrollments• Built and refined financial models and business plan and collaborated to create budget forecasts• Oversaw all areas of lead management and admissions coaching team to exceed enrollment goals

• Led and was responsible for 12 corporate-owned centers that generated $5m throughout Delaware, Maryland, Massachusetts, New Hampshire, and Oklahoma.• Grew bottom line numbers by $483,000 year over year, and increased cash revenue by 6% during first full year as General Manager.• Took over organization that was losing $1m per year and decreased loss by 60%.• Managed 125+ staff including full and part-time employees who delivered services to students and families.• Managed marketing plans for all centers.• Oversaw implementation of new company initiatives through pilot programs.• Operationalized the customer life cycle to create a more consistent sales experience across all 12 centers. • Shut down underperforming centers and managed real estate process to open new centers.• Developed annual sales budgets and P&L goals for each center.• Coached directors on P&L management and implemented new incentive plan to decrease labor spending. • Planned and directed staff training and performance evaluations.• Developed a comprehensive hiring and training program for new directors that increased employee retention.• Assisted in updating operations guide to reflect requirements of the new franchisee license agreement. • Participated in advisory committee to develop updated company-wide business management software. • Presented financial results to Board members on a monthly basis.

• Managed $1.7m retail operation comprised of 5 corporate-owned centers in Massachusetts and New Hampshire. • Increased revenue by 13% during first year as Regional Manager by standardizing sales process and language.• Managed mobility project in Boston to make Sylvan services accessible in students’ communities. Identified and secured locations for instruction and hired and trained staff for satellite locations.• Developed partnerships with community organizations and local schools through local marketing efforts.

• Managed inquiry and conversion process for new leads.• Sold tuition packages ranging from $1,000 to $12,000 using a variety of payment and financing options.• Trained and supervised in-center team on customer service, classroom management, and academic instruction.• Effectively managed P&L including part-time labor to keep costs within budget.• Presented at annual conference on multiple occasions on various topics including labor management, tuition package sales, and financing.

• Planned and delivered group therapy sessions for children and adolescents in a partial hospitalization setting.• Collaborated with clinical team to problem-solve, create treatment plans, and establish goals for clients.• Conducted intakes and family meetings to gather information about client history, create aftercare plans, and communicate client’s progress.• Served as a liaison to gather and disseminate information among clients’ stakeholders including parents, mental health providers, insurance reviewers, and school personnel in order to optimize clients’ treatments.