Program Developer
Vancouver, Washington, Us
Designed and implemented first RN Care Manager role for PeaceHealth Medical Group – Vancouver. Achieved a cost reduction of $17,000 per patient. Annualized minimum savings: $1.3 million per RN.Management of a panel of medically and psychosocially complex patients at high risk for readmission with minimal guidance from Providers. Management responsibilities include coordination of care for each patient with several complex chronic conditions while supporting patients in overcoming barriers to accessing care. Improving health outcomes in vulnerable patent populations requires exceptional ability to engage patients despite diversity of patient needs and experiences.Lead PH System Complex Case Management Taskforce, defining process and workflows for execution of system-wide implementation of PeaceHealth’s Complex Case Management Program. Facilitated cross-regional, multidisciplinary team in defining program goals/metrics, roles, process and proposing implementation and training plan. Identified process improvement opportunities and supported clinical staff and management ensuring compliance.Frequent participation in Process Improvement Projects in collaboration with outpatient and inpatient stakeholders. Projects include: WA State Hospital Association “ER is for Emergencies” Best Practice Implementation, Care Management 5S, scheduling workflow refinement and various EPIC optimization projects.